Convenience Store Manager
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The Role
- Oversee the daily operations of the convenience store and ensure smooth store functioning during assigned shifts
- Lead, supervise, train, and motivate store team members to achieve operational and customer service standards
- Manage staff scheduling, attendance, and manpower deployment based on operational requirements
- Ensure high standards of customer service and handle customer feedback or escalations professionally
- Monitor sales performance and support initiatives to drive sales and profitability
- Manage inventory levels, stock ordering, replenishment, stock rotation, and wastage control
- Ensure store merchandising, promotional displays, and pricing are properly executed
- Maintain cleanliness, housekeeping, and food safety / hygiene standards within the store
- Ensure compliance with company SOPs, workplace safety requirements, and regulatory guidelines
- Handle cash management duties including cashier balancing, petty cash, and sales reconciliation
About You
- Minimum ITE / NITEC qualification preferred
- Relevant supervisory or managerial experience in convenience retail, supermarket, F&B, or retail operations preferred
- Strong leadership, interpersonal, and communication skills
- Customer-oriented with good problem-solving abilities
- Able to work in a fast-paced retail environment and manage multiple operational priorities
- Comfortable handling cash management and basic administrative duties
- Able to work rotating shifts, including weekends, public holidays, and overnight shifts where required
- Comfortable with prolonged standing, movement, and light manual handling dutiesBasic computer literacy and familiarity with POS systems will be an advantage
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