Guest Service Officer
2 days ago
Singapore
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.
Full-time
SGD 2,500 - SGD 4,200 Contract
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
- Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests' correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well maintained at all times.
- Escort guests to their rooms, explaining the facilities of the hotel etc.
- Assist in driveway as required.
- To report on any loss and found item.
- Any other duties within reasonable scope as assigned.
- Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Requirements:
- Prior experience in guest service and support operations would be an added advantage although training will be provided.
- Ability to converse in basic English for interaction with guests / understanding guests' needs & request.
- Able to maintain a friendly and positive demeanor.
- A team player with the ability to work with minimum supervision.
- Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
- Able to adhere to standard operating procedures / policies on workplace safety.
- Experience in using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage