Team Leader, Counter and Devotee Service

1 day ago

Singapore Singapore Buddhist Lodge, The Full time
Roles & Responsibilities

Responsibilities

  • Lead the team of Devotee Service (Counter)
  • Plan and manage counter duty roster
  • Allocate online orders to counter staff for issuing receipts
  • Arrange regular counter meetings to reduce mistakes and improve work efficiency through interactive communication and sharing of examples among team members
  • Propose and plan training program for the counter team members
  • Evaluate team member performance and coach them to improve customer service skills
  • Assist in devotees enquiries and ensure service delivery standards are met in achieving total devotee satisfaction
  • Handle cash transactions and bank transfer efficiently and accurately
  • Record the cash balance of counter staff at daily checkout
  • Perform all other duties assigned by the management

Entry Requirements

  • Diploma in any discipline
  • At least 3 years of related working experience
  • An eye for detail and be able to work independently and adapt to changes
  • Must be able to work on weekends and public holidays
  • Able to commence work immediately is preferred

Please note that only selected candidates will be notified

Tell employers what skills you have

Customer Service Skills
Coaching
Mentoring
Interpersonal Skills
SAP
Revolution
Communication Skills
Customer Satisfaction
Team Leader
Customer Service
Able To Work Independently
People Management
Service Delivery
Customer Service Experience

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