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project manager

1 month ago

Singapore IDEKU TECHNOLOGY SOLUTION PTE. LTD. Full time
Roles & Responsibilities

1. Key Responsibilities:

Customer Relationship Management:

  • Serve as the primary point of contact for customers during the entire project lifecycle.
  • Build strong, lasting relationships with clients, understanding their needs and expectations.
  • Provide regular project updates, managing customer expectations and handling issues effectively.

Project Planning and Execution:

  • Develop project plans, including timelines, resource allocation, and budgets, tailored to the customer's requirements.
  • Define project scope, deliverables, milestones, and objectives in collaboration with clients and internal teams.
  • Coordinate with sales, technical, and support teams to ensure that all project requirements are clearly understood and met.

Cross-functional Team Coordination:

  • Lead and coordinate internal teams (e.g., development, design, testing, support) to ensure timely delivery of the project.
  • Ensure all team members are aligned on project goals, timelines, and client expectations.
  • Manage dependencies across teams and departments to ensure smooth project execution.

Customer Training and Support:

  • Ensure customers are adequately trained on the solution, including product functionality and best practices.
  • Provide hands-on support and guidance during the implementation phase to ensure a smooth transition.

Quality Assurance and Delivery:

  • Ensure that deliverables meet quality standards and customer expectations.
  • Manage customer feedback and ensure any necessary adjustments are made.
  • Ensure projects are delivered on time, within scope, and within budget.

Post-Project Handover:

  • Manage the transition from project completion to ongoing support and maintenance.
  • Ensure that the customer is satisfied with the outcome and follow up to address any issues after go-live.

Qualifications and Skills:

  • Diploma's or Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in customer-facing project management roles, ideally in a technology or SaaS environment.
  • Proven experience in managing customer projects with a strong focus on delivering quality outcomes.
  • Basic understanding of technical concepts related to software, cloud platforms, integrations, and IT systems.
  • Exceptional communication and interpersonal skills to engage with clients and internal teams effectively.
  • Strong problem-solving, organizational, and multitasking abilities.
  • Excellent time management skills with the ability to prioritize and manage multiple projects simultaneously.
  • Customer-focused attitude with a passion for ensuring client satisfaction and project success
  • Experience working in a specific industry (e.g., enterprise software, cloud solutions, data analytics) is a plus.
  • Occasional travel may be required to client sites, depending on project needs.
Tell employers what skills you have

Budgets
Quality Assurance
Customerfacing
Interpersonal Skills
Administration
Information Technology
Customer Relationship Management
Project Planning
Customerfocused
Enterprise Software
Project Management
Team Coordination
Data Analytics
Ability to Prioritize