Call Centre Officer

2 weeks ago

Singapore SEARCH AVENUE PRIVATE LIMITED Full time
Roles & Responsibilities

Founded in 2004, our client is a multi-channel outsourced contact centre that provides customer relationship management solutions.

Their services include Customer Service, Fault Reporting / Technical Support, Facilities Management, Tele-Sales / Tele-Marketing and Emergency Response.

Job Scope:

  • Answer inbound calls and provide information pertaining to queries, complaints & feedbacks.
  • Manage & resolve customer's complaints & feedback.
  • Assist in problem solving and/or follow-up cases, where necessary.

Job Requirements:

  • Min GCE 'N' Level
  • No experience needed (on job training provided)
  • Candidates with customer service/call centre experience will have an advantage
  • Composed in handling complaints and difficult situations.
  • Proficient in relevant computer applications and skills (Microsoft Applications)

Working Location: MacPherson

Working Hours: 5.5-days work-week including Saturday (on rotation basis) 8.30am-5.30pm

Salary: Up to $2,500 + incentives + bonus

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Customer Service Skills
CRM
Customer Service Oriented
Dispatching
Virtual Assistant
Dispute
Interpersonal Skills
Administration
Call Centre Management
Service Desk
Microsoft Word
Case Management
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