Operations In-Charge/Manager

3 days ago

Singapore TOOFDOCTOR PTE. LTD. Full time
Roles & Responsibilities

The Operations In-Charge/Manager plays a vital leadership role in ensuring the seamless and efficient day-to-day operations of the clinics. This role requires a proactive individual with strong organizational, leadership, and problem-solving skills who can effectively manage people, processes, and resources to deliver high-quality patient care and support business goals.

Job Description:

1. Clinic Operations Management

  • Oversee the daily operations of clinic to ensure efficiency and service excellence.
  • Ensure the effective implementation of clinic policies, procedures, and standard operating protocols.
  • Plan and coordinate daily work assignments, including staff roaster or closing schedule based on operational needs.
  • Handle front desk and administrative duties to support daily clinic functions.

2. Strategic & Performance Management

  • Develop and monitor the achievement of clinic goals and performance indicators (financial, quality, and operational).
  • Identify areas for improvement and implement action plans to enhance service delivery and patient experience.

3. Stakeholder Engagement & Communication

  • Serve as the key liaison with external stakeholders including regulatory bodies, vendors, and contractors.
  • Partner with dental professionals and clinical teams to ensure quality and consistency in patient care services.

4. Patient Experience & Service Recovery

  • Manage patient feedback and complaints promptly and professionally to uphold service standards.
  • Lead service recovery efforts and implement preventive measures to improve patient satisfaction.

5. Facilities & Equipment Management

  • Oversee the care, maintenance, and readiness of clinic facilities and equipment to ensure a safe and efficient working environment.
  • Coordinate repair and maintenance activities in collaboration with vendors and contractors.

Job Requirements:

  • Minimum 3 years of experience in clinic/hospital operations or healthcare management.
  • Strong leadership and people management skills.
  • Excellent communication and problem solving abilities.
  • Proficient in Plato software.

At our company, we provide a range of attractive benefits to our employees. These include variable bonuses that reward your performance, enticing monthly incentives, a performance bonus to recognize your hard work, a day off to celebrate your birthday, and a special birthday angpao. Additionally, we offer a generous annual leave policy, starting at 14 days and increasing up to 30 days, ensuring that you have ample time to relax and recharge throughout the year.

Tell employers what skills you have

Store Operations
Management Skills
Stress
Aviation Security
Contract Management
Police
Operations Management
Service Recovery
Healthcare Management
Auditor
Civil Aviation
Stakeholder Engagement
Aircraft
Service Excellence
Performance Management
Organizational Leadership

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