Assistant Manager, Agency Network Management

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Assistant Manager, Agency Network Management (China and North Asia)

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Assistant Manager, Agency Network Management (ANM) is responsible for supporting the performance management, governance, and development of PIL's agency network across China & North Asia. The role partners closely with country management teams and cross-functional stakeholders to drive business performance, strengthen operational excellence, ensure policy compliance, and support strategic initiatives across the North Asia region.

This position serves as a key bridge between Headquarters, Regional Offices, and local agencies, facilitating alignment, accountability, and continuous improvement within the agency network.

Key Responsibilities:

1. Agency Performance Management

• Monitor and analyze agency business performance, productivity, and operational effectiveness.
• Conduct monthly performance discussions in the respective Country agencies.
• Track key business KPIs, identify performance gaps, and recommend corrective actions.
• Support implementation of regional initiatives to improve agency productivity and profitability.

2. Regional Business & Financial Management

• Coordinate annual budgeting, forecasting, and business planning exercises across China & North Asia agencies.
• Review agency SG&A expenses and headcount plans.
• Conduct variance analysis and monitor budget utilization against approved plans.
• Support business case evaluations, cost optimization initiatives, and productivity improvement programs.

3. Governance, Compliance & Policy Management

• Ensure agencies comply with corporate policies, governance standards, and Delegation of Authority (DOA) requirements.
• Support implementation of regional governance frameworks and internal controls.
• Review agency practices against global policies and recommend alignment opportunities.
• Coordinate policy communication and monitor implementation progress across agencies.

4. Strategic Projects & Organizational Development

• Lead or support regional transformation and organizational improvement initiatives.
• Participate in agency restructuring, Agency Core Model implementation, and organizational design projects.
• Coordinate cross-functional stakeholders to ensure timely project execution and delivery.
• Monitor project milestones, risks, and action plans.

5. Stakeholder & Agency Relationship Management

• Build strong working relationships with country leadership teams across China & North Asia.
• Act as the primary coordination point between Headquarters and agency management teams.
• Facilitate communication, issue resolution, and follow-up on key business matters.
• Support regional management visits, workshops, and leadership meetings.

6. Regional Reporting & Business Analytics

• Analyze agency operational and financial data to identify trends and opportunities.
• Develop insights and recommendations to support management decision-making.

7. People & Organization Support

• Support workforce planning, organizational reviews, and manpower initiatives.
• Participate in talent development, succession planning, and employee engagement programs.
• Coordinate implementation of HR and administrative initiatives where applicable.
• Support change management and communication activities across agencies.

MUST HAVE:

• Bachelor's degree in Business Administration, Corporate Law, Maritime Studies or a related field. Advanced degrees or relevant certifications (e.g., ACCA) be advantageous
• Minimum 3 - 5 years in Corporate Management
• Familiarity with the container shipping industry is a plus.
• Strong business acumen and analytical thinking.
• Excellent stakeholder management and influencing skills.
• Strong project management and coordination capabilities.