Field Service Engineer

4 weeks ago

Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time
Roles & Responsibilities
  • Be part of advanced technologies and solutions for power solutions.
  • Be exposed to cutting-edge technologies and solutions.
About Our Client

The company provides cutting-edge tools such as battery monitoring systems, power grid monitoring solutions, and maintenance technologies designed to enhance the reliability, efficiency, and performance of utility grids and backup power systems. Serving industries such as data centers, utilities, telecommunications, transportation, and healthcare, the company enables customers to implement condition-based maintenance, ensure regulatory compliance, and extend asset lifespans.

Job Description

Key Responsibilities

  • Provide technical service and support for products.
  • Perform testing and commissioning, including site acceptance tests in collaboration with consultants and end-users.
  • Diagnose and troubleshoot issues in customer installations and products.
  • Maintain and execute service agreements with customers, ensuring adherence to contractual service levels.
  • Provide guidance and expertise during new product installations and represent the company at on-site installation meetings to resolve field issues promptly.
  • Conduct technical seminars for customers and channel partners, and represent the company at trade shows and special events.
  • Offer feedback to Product Management regarding market conditions, product enhancements, and necessary upgrades.
  • Prepare and submit weekly reports highlighting site-specific issues, customer concerns, or product performance challenges.
  • Assist customers during the initial design phase and ensure proper application of Grid Solutions products.
  • Deliver specialized training and operational documentation to customers to support their needs.
  • Provide on-call support for customer installations and maintenance, including after-hours and weekend support as required.
  • Undertake overseas travel within the Asia region for installations and maintenance projects.
  • Perform other related duties as assigned.
The Successful Applicant

Requirements

  • Bachelor's Degree in Electrical Engineering or a related field, or a Diploma in Electrical Engineering with relevant experience.
  • At least 3 years of technical, sales, or related experience in Grid systems or the electrical industry.
  • In-depth understanding of critical asset monitoring systems, including Battery Systems, UPS, and Battery Monitoring Systems, with experience in data center battery management and maintenance preferred.
  • Excellent interpersonal, presentation, and communication skills to build strong relationships with customers, consultants, and end-users.
  • Ability to work independently with exceptional organizational and problem-solving skills.
  • Self-motivated, energetic personality with a customer-oriented approach.
  • Proven ability to interpret technical instructions in mathematical or diagram form and resolve issues involving multiple variables.
  • Demonstrated ability to plan and prioritize tasks effectively, including occasional support for team planning.
  • Previous sales or service experience is an advantage.
  • Maintains confidentiality and exercises discretion with sensitive business information.
What's on Offer

The client offers candidates an exciting opportunity to be part of a globally recognized leader in critical power grid technologies. Joining the team means working with cutting-edge solutions that drive innovation in power reliability and asset management for diverse industries like data centers, utilities, and telecommunications. Employees benefit from a dynamic, collaborative work environment with opportunities for professional growth, regional exposure across the Asia Pacific and Middle East, and hands-on experience with advanced technologies. The company provides comprehensive training, a competitive compensation package, and opportunities to represent the brand at high-profile events, trade shows, and seminars. For individuals passionate about technical excellence and customer satisfaction, the client offers a rewarding career path with significant impact on the future of energy and power systems.

Contact

Timothy Huang (Lic No: R1980928/ EA no: 18S9099)

Quote job ref

JN-012025-6632825

Phone number

+65 6416 9863

Michael Page International Pte Ltd | Registration No. 199804751N

Tell employers what skills you have

Trade Shows
Field Service
Regulatory Compliance
Channel Partners
Ability To Work Independently
Data Center
Electrical
Reliability
Transportation
Telecommunications
Customer Satisfaction
Power Systems
Technical Sales
Electrical Engineering
Commissioning

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