Technical Helpdesk Engineer

4 weeks ago


Singapore PACIFIC INTERNET (S) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

1. Responsible for 1st level and 2nd level response to customer technical support queries.

2. Open trouble ticket for customer reported incident and follow through ticket management process till ticket closure.

3. Provide response to customer technical support queries through email as well as phone calls.

4. Perform 1st level and 2ndlevel troubleshooting to customer technical support queries.

5. Perform other ad-hoc duties required by supervisor to support helpdesk operations. Perform stand-by duty for technical escalation after office hour following planned schedule.

6. Physically and mentally fit to perform onsite installation at customer site

7. Able to carry weight of IT equipment up to 10 kg for short period

Skills and Attributes:

1. Basic knowledge of IP networking, hosting services and managed services in real world scenario

2. Possess good verbal as well as written communication skill in English when interacting with customers.

3. Self-motivated, right attitude and always keen to learn new technologies.

4. Ability to follow Standard Operation Procedure defined to fulfill technical helpdesk duty

Tell employers what skills you have

Techsavvy
Managed Services
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Customer Support
Interpersonal Skills
Information Technology
Written Communication
IP
Service Desk
Networking
Windows
Customer Service
Technical Support

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