Students Support Executive

4 weeks ago

Singapore EI STUDY PTE. LTD. Full time
Roles & Responsibilities

As a member of our team, you'll play a vital role in delivering exceptional service to students and families, while contributing to impactful marketing efforts that expand our global reach. EI Study seeking a proactive and detail-oriented Student Support & Marketing Executive to join our team. This role is integral in ensuring a smooth experience for prospective and current students, while also supporting the school's marketing and promotional initiatives. The ideal candidate is a team player who thrives in a dynamic environment, demonstrates strong communication skills, and is passionate about both student engagement and school marketing strategies.

Key Responsibilities:

Student Support:

  • Respond to all enquiries (email, telephone, and walk-ins), providing relevant information and guidance to prospective students and their families.
  • Assist the Manager with all student admissions processes, including contracts, student pass applications, insurance coverage, and other administrative tasks.
  • Maintain accurate and up-to-date records in student files and admissions databases for management review.
  • Coordinate with internal departments to facilitate smooth student transfers and onboarding.
  • Work closely with Finance on student fee matters, such as tuition payments and agent commissions, ensuring compliance with procedures.
  • Conduct surveys to gather student feedback, collate results, and prepare reports for analysis.
  • Participate in school events, committees, and provide support where required in enhancing the overall studentexperience.

Marketing:

  • Plan and coordinate school tours for prospective students and parents, including scheduling, staff liaison, and on-site arrangements.
  • Support the development and implementation of marketing strategies to promote the school, including agent coordination and partnership outreach.
  • Prepare slides, presentations, and seminar materials for marketing events.
  • Create brochures and other marketing materials, ensuring alignment with the school's brand and seeking necessary approvals.
  • Organise and participate in local and overseas marketing events, including open houses, roadshows, and school promotions in collaboration with agents, parents, and internal teams.

Requirements:

  • 2–3 years of relevant experience, preferably in the education industry.
  • Bachelor's degree or diploma in a relevant field.
  • Strong organizational and interpersonal skills with a cheerful and positive attitude.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Excellent written and spoken communication skills.
  • Knowledge or experience in marketing will be an added advantage.

Application Method

Interested applicants are invited to apply by completing the form at the following link and uploading their CV:

�� To apply, please complete the form here: https://forms.gle/dVppicyMTcKTw6r1A

Only shortlisted candidates will be notified.

Tell employers what skills you have

Sales
Customer Service Oriented
Liaising with students
Parent-Teacher Communication
Attention to Detail
Support students
Communication Skills
Customer Satisfaction
Customer Service
Liaise with parents
communication with parents

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