Client Enablement Specialist – Integrated HR Application

3 weeks ago

Singapore CAPPS SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

CAPPS SOLUTIONS is a ISO27001:2022 certified (by TUVSUD) Singapore company, incorporated in 2011, with its resources based in Singapore We specialize in web and mobile applications for the Engineering, Building & Construction and Field Servicing & Maintenance industries.

Our suite of proven enterprise software solutions helps clients streamline operations across key business functions. Our software solutions help our clients in the following areas:

  • Automate and simplify HR processes at PayAdvisorMobile HRIS. https://payadvisormobile.com/
  • Improve site safety, quality and environmental compliance at INSIGHT QSE. https://www.insightqse.com/
  • Boost efficiency in field service operations at INSIGHT Servicing. https://insightservicing.com/

We are currently seeking a motivated and talented Team Member to join our Singapore Team, taking up the Client Enablement Specialist role. This is a great opportunity to hone your skills in terms of software product lifecycle management and gain the relevant industry domain knowledge which will result in you being able to build a foundation for a successful career in enterprise software solution sales and marketing.

Key Responsibilities:

  • Learn and master our enterprise software solution offerings quickly and be able to clearly articulate their value to potential clients.
  • Support the business development team in software solution overviews and demonstrations through video conference meetings, in-person meetings and webinars.
  • Conduct training sessions and workshops for clients.
  • Engage with clients via various communication platforms to provide support and guidance.
  • Provide account management and solution support to existing clients.
  • Conduct surveys to gather market insights and customer feedback.
  • Research on targeted markets and industries, identify key stakeholders and generate interest via outreach efforts in the form of sales calls, email campaigns, digital/social media and LinkedIn connections.
  • Deliver presentations and product overviews through webinars, social media platforms in-person conferences or forums.
  • Participate in testing and provide feedback for software enhancement roadmap.

What you will need in this position:

  • 1+ year of software support, client management with some relevant experience in sales support and marketing.
  • Relevant experience in software support and training will be an advantage.
  • Confident in presenting and training of software solutions in a supporting role.
  • Positive attitude and demonstrated ability to work and connect with people.
  • Fluent and articulate in phone and email communications.
  • Strong oral and written English communication skills along with excellent listening skills.
  • Fresh graduates are welcome.

Top Reasons to Work with Us

  • Be Part of a Growing Company: Join a locally rooted team of experienced professionals in so ware development and project delivery.
  • Career Growth Opportunities: Gain deep functional knowledge in HR and construction digitalisation while building a strong network within the construction and engineering industry.
  • We offer a workplace where you can count on sustainable growth – in both your remuneration and skills and knowledge.

"You are not one of many – you are a unique valued contributor who grows with the company."

Tell employers what skills you have

CRM
Account Management
Management Skills
Field Service
Listening Skills
Written English
Product Lifecycle Management
Enterprise Software
Environmental Compliance
Mobile Applications
HRIS
Client Presentation
Articulate
Business Development
Project Delivery
LinkedIn
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