
Customer Account Consultant
3 days ago
- Monday - Friday: 8:30 AM - 5: 30 PM
- Jurong East MRT
- Target variable bonus: 40% of annual pay
- Annual Leave from 16 days
Our client is a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.
Responsibilities:
- Serve as the main point of contact for customers, managing all communications and ensuring exceptional service delivery.
- Develop and grow assigned accounts by identifying opportunities, creating proposals, and implementing account-specific action plans.
- Collaborate with the Technical Support Team to design solutions that meet customer requirements.
- Promote service offerings and provide updates on value-added solutions to enhance customer satisfaction and loyalty.
- Resolve customer issues by coordinating with internal teams, investigating challenges, and recommending effective solutions.
- Conduct regular service reviews with customers and operations teams to address critical issues and align priorities.
- Analyze customer needs and market trends to shape pricing strategies and sales approaches.
- Prepare and negotiate contract terms, ensuring alignment with customer and company requirements.
- Present proposals and recommendations to customers in a professional and persuasive manner.
- Provide feedback on market trends, competitor activities, and customer expectations to support business strategies.
- Carry out other relevant duties as required.
Requirements:
- Bachelor's degree in Engineering with a minimum of 2 years' relevant experience in sales or account management.
- Familiarity with HVAC systems, Chiller Plants, Airside solutions, Energy Services, or Building Services is an advantage.
- Strong ability to interpret and analyze engineering documents, and respond effectively to complex inquiries or customer concerns.
HOW TO APPLY:
Interested applicants, please click on "Apply Now" or email to submit your resume.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)
EA Personnel Reg. No.: R23113090
Tell employers what skills you haveNegotiation
Account Management
Sales Presentations
product presentation
Aerospace
HVAC
Building Services
Selling
Climate
Aircraft
Client Presentation
Presentation Skills
Customer Satisfaction
Presentation
Pricing
Customer Relations
Service Delivery
Technical Support
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