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Director of Games Operations

4 weeks ago

Singapore FUNFLY PTE. LTD. Full time
Roles & Responsibilities

Position Overview

We are hiring a Director of Games Operations to lead the planning and execution of live game services across global markets. This role is responsible for ensuring smooth day-to-day operations, maximizing player engagement and retention, and driving long-term value through data-informed decision-making. The role reports into the Global Head of Game Operations and is instrumental in the ongoing success of top-performing mobile titles.

Key Responsibilities:

  • Oversee live operations for globally launched mobile games, including version rollouts, in-game events, and real-time service monitoring.
  • Manage cross-functional teams in user operations, community management, and customer service across multiple regions and time zones.
  • Design and execute live ops calendars, promotions, and content updates that drive player engagement, monetization, and retention.
  • Collaborate closely with product and data teams to iterate based on user insights, gameplay metrics, and operational performance.
  • Establish and enforce SOPs for issue response, escalation, and resolution to ensure stability and player satisfaction.
  • Implement data-driven strategies to improve KPIs such as DAU, ARPU, LTV, and churn rate.
  • Localize operational tactics to suit target markets, ensuring cultural relevance and market resonance.
  • Lead the development of VIP user systems, multilingual support processes, and player community operations.

Qualifications:

  • 8+ years of experience in game operations or live service management within the mobile gaming industry.
  • Deep understanding of mobile game lifecycle, including launch, live ops, user engagement, and monetization.
  • Proven success managing global teams and operating top-grossing titles.
  • Strong analytical skills with working knowledge of SQL, R, or Python.
  • Ability to operate strategically while staying hands-on in fast-paced, dynamic environments.
Tell employers what skills you have

Tactics
Analytical Skills
Service Management
Community Management
VIP
Mobile Games
Wealth
Titles
Business Strategy
Multilingual
SQL
Sales Operations
Python
Monetization
Conflict Management
Customer Service