Assistant CS Manger | up to 6000 + VB | 5.25days | Ubi

1 week ago


Singapore GRIFFIN HR CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

Working hours:

  • Mondays to Fridays: 0830hrs to 1800hrs
  • Alternate Saturdays: 0830hrs to 1230hrs

Key Duties

  • Oversee daily aftersales customer service operations, ensuring compliance, service excellence, and staff performance management.
  • Support customer satisfaction initiatives, including CEM surveys, hot alert response, delivery timelines, and feedback review.
  • Manage and resolve customer complaints promptly, ensuring closure while adhering to cost, compliance, and service standards.
  • Analyse customer service data, identify root causes, and work with managers to implement improvement measures and long-term solutions.
  • Engage directly with customers and act as a single point of contact for complex, cross-department issues.

Key Requirements:

  • Min 2 years of experience in supervisory role.
  • Prior experience in the automotive industry preferred.

Interested Candidates Apply Now

Please submit your updated resume on Whatsapp at wa.me/6580268726 or press the APPLY NOW BUTTON.

By submitting your resume and/or personal information, you consent to the collection, use, and disclosure of your personal data by the company (or its designated agent) for the purposes of processing, administration and managing your job application.

Please be notified that only shortlisted candidates will be notified.

Belle Sim | Reg No.: R25129789

Griffin HR Consultancy Pte Ltd | EA Licence No.: 23C1449

Tell employers what skills you have

Aftersales
Customer Service Operations
Administration
Compliance
Automotive Industry
Customer Satisfaction
Customer Service
Service Excellence
Performance Management
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