Functional Consultant

1 week ago


Singapore HTC SOFTWARE SINGAPORE PTE LTD Full time
Job Summary

We arelooking for an experienced Functional Consultant with expertise inCRM (older versions & D365), on-premises environments. Theideal candidate will work closely with business stakeholders todefine and implement CRM solutions, optimize workflows, and ensureseamless system functionality.

KeyResponsibilities

BusinessAnalysis & Requirement Gathering

-Collaborate with stakeholders to gather and document businessrequirements.

- Translate business needs intoCRM functional specifications.

- Conductworkshops to identify gaps and proposesolutions.

CRM Implementation &Customization

- Configure andcustomize CRM applications (older versions &D365).

- Assist in CRM on-premise deploymentsand system updates.

- Work with developers tooptimize workflows, plugins, and integrations.

-Ensure CRM solutions align with business processes and industrystandards.

Testing, Training &Support

- Develop test cases andconduct User Acceptance Testing (UAT).

- Trainend-users and create system documentation.

-Provide post-implementation support and troubleshootissues.

System Maintenance & DataManagement

- Monitor batch jobs &scheduling for system automation.

- Manage dataintegrity, imports, and migrations.

- Assist inmail server configurations and CRM emailprocessing.

Required Skills &Qualifications

CRM Expertise-versions (2011, 2013, 2015, 2016) and D365 On premiseenvironments

Business Analysis - Requirementgathering, gap analysis, documentation.

CRMConfiguration - Workflows, forms, security roles, and businessrules.

SQL Server - Basic querying andunderstanding of database structures.

BatchJob & Scheduling - Understanding of system automationprocesses.

Strong communication andstakeholder managementskills.

PreferredQualifications

Certifications:Microsoft Certified (D365, CRM).

Understandingof API integrations with external systems.

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