Service Lead- Application Services

2 weeks ago

Singapore SCIENTE INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The role requires strong technical expertise, leadership, and the ability to coordinate teams during incidents, changes, and service improvements. It emphasizes continuous improvement, automation, and knowledge management within the production support team.

Mandatory Skill-set

  • Must have 4–6 years of hands-on experience in Infrastructure or Application support;
  • Must have strong understanding of the IT ecosystem & operations in Capital Markets and Corporate Banking (front-to-back application flow);
  • Must have knowledge of SAN, Unix, Windows, Network, DBA, Scheduler, MQ, Ctrl-M;
  • Experience in Application & technology interdependencies;
  • Knowledge in ITIL Process: Incident, Problem, and Change Management;
  • Must have ability to coordinate and take decisions during high-pressure situations.

Desired Skill-set:

  • Strong leadership & multitasking ability;
  • Excellent verbal & written communication (international context);
  • Client orientation & relationship management;
  • Coordination skills across technical/functional and managerial stakeholders;
  • Continuous improvement & innovation mindset;
  • Experience in training, documentation, and knowledge base maintenance;
  • Promoting process improvements and automation opportunities.

Responsibilities:

  • Ensure SLA compliance for incidents, requests, and changes;
  • Handle escalations from L2/L3 engineers and coordinate with infra/network/build teams;
  • Act as incident coordinator during major events (DRP, WIP, releases);
  • Drive continuous service improvement and promote automation;
  • Manage knowledge transfer, training, and documentation updates;
  • Control the quality of RUN activities across applications;
  • Propose initiatives for upskilling L2 engineers and improving efficiency;
  • Regular reporting and feedback to Service Manager;
  • Comply with legal, regulatory, and compliance requirements;
  • Work in shift timings (2 PM – 11 PM SGT) with occasional weekend/event support.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Tell employers what skills you have

Leadership
Change Management
Relationship Management
Knowledge Management
WIP
SAN
Unix
Written Communication
Capital Markets
Compliance
Application Support
Windows
Banking
ITIL

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