E-Commerce Account Manager

4 weeks ago

Singapore OMNINEST PTE. LTD. Full time
Roles & Responsibilities

Job Details:

Multi-Brand Strategy & Portfolio Management

  • Lead and manage the e-commerce performance of multiple brands across all online platforms.
  • Tailor strategies per brand while aligning to overarching company goals.
  • Ensure each brand's voice, positioning, and customer experience is consistent and optimized online.

Store & Platform Operations

  • Oversee day-to-day store operations for each brand across Lazada, Shopee, TikTok Shop, and direct-to-consumer websites (e.g., Shopify).
  • Ensure accurate and attractive product listings, updated stock availability, and competitive pricing strategies.
  • Coordinate listings and bundle strategies tailored to each brand's positioning and sales objectives.

Campaign & Promotion Management

  • Plan and execute promotional calendars for each brand in collaboration with marketing and sales teams.
  • Manage campaign submissions, flash deals, vouchers, and platform-wide events.
  • Negotiate with platform representatives for brand-specific features and marketing opportunities.

Performance Tracking & Optimization

  • Monitor and analyze brand-specific KPIs
  • Use insights to optimize listings, ad placements, and campaign effectiveness per brand.
  • Prepare brand-wise monthly performance reports and improvement plans.

Team & Stakeholder Coordination

  • Work closely with internal brand managers, graphic designers, content teams, and logistics coordinators.
  • Manage junior e-commerce executives or outsourced support handling operations or chat responses.
  • Ensure smooth alignment between sales, marketing, and logistics teams across brands.

Inventory Planning & Fulfilment

  • Coordinate with warehouse and logistics teams to manage inbound and outbound stock for multiple brands.
  • Forecast demand per brand and plan stock transfers to ensure healthy availability and minimize aged inventory.

Brand Relationship & Growth

  • Support brand development goals, including market penetration, pricing strategies, and feedback on product performance.
  • Recommend new product introductions or platform expansions based on market demand and sales insights.

Requirements

  • Bachelor's degree in Business Administration, or related field.
  • Minimum 3-5 years of experience in managing e-commerce operations, preferably across multiple brands.
Tell employers what skills you have

Account Planning
Store Operations
Account Management
Customer Experience
Listings
Inventory
Marketing Strategy
Administration
Strategy
Digital Marketing
Portfolio Management
Flash
Arbitrage
Partner Management
Pricing
Brand Development

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