E-Commerce / Customer Service / Live Stream

2 weeks ago


Singapore LIFE IDEAS PTE. LTD. Full time
Roles & Responsibilities

E-commerce
  • Daily operations includes preparing of orders and packing of orders
  • Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
  • Managing customer enquiries on platform chats
  • Develop, create and manage product listing on E-Commerce websites/platforms
  • Team Player - works with various departments (product management, graphics & sales) to provided updated content on respective platforms.
  • Handle on screen and backend livestreams
Customer Service
  • Identify and assess customers' needs to achieve customer satisfaction
  • Provide accurate, valid and complete information
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Attend to walk-ins in Showroom - product enquiries and servicing
  • Take the extra mile to engage customers
Requirements and skills
  • Customer orientation and ability to adapt/respond to situations
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and effective time management
  • Willing to appear on screen
Working Hours
  • 5 Day Work (Saturday included, Rotation basis)
  • Working hours: 9am - 5pm
Tell employers what skills you have

Ability to Multitask
Canva
Marketing
Marketing SEO
Product Management
Time Management
Customer Satisfaction
Team Player
Graphics
Customer Service

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