SAP Consultant ERP Senior Analyst

Roles & Responsibilities

As a SAP Consultant within the 1-Stop-Shop SAP support team, you possess a profound

understanding of processes and collaborate with the Business Community to continuously

enhance business processes and IT applications. Acting as a trusted adviser and intermediary,

you address incidents on behalf of users, train key users, and represent system user interests in

projects. Your role includes coordinating input from your area of responsibility and optimally

communicating project goals and progress to business areas.

Your Opportunity:

Focus Areas

● Engage in continuous improvement of ERP Systems; regularly exchange with support

network and Business Process Experts.

● Aid end users in submitting new process improvement ideas, considering

interdependencies and system impacts.

● Describe and manage the full lifecycle of coordinated Change processes to business

processes with system impact.

● Build the knowledge base and transfer knowledge to team members, business

stakeholders

General Responsibilities

● End-to-End accountability for Manufacturing/Quality System support, including personal

contact for key and end users.

● Log, triage, prioritize, and resolve incidents/requests in Service Now; escalate and

involve 2nd level support as needed.

● Perform root cause analysis, cooperate with 2nd level support, and validate/test

resolution proposals.

● Communicate and coordinate end-user activities during major incidents and supervise

interface for business cases.

Who you are:

● 5+ years of experience in a global enterprise in the Pharma industry, delivering ERP

solutions in transformational projects with a minimum Bachelor's degree

● Detailed knowledge of the SAP Plant maintenance global master data

● Additional exposure to PP, QM and Warehouse/Transport management

● Strong understanding and proficiency in SAP modules, architecture, and integration

points

● Experience with SAP S/4 Hana is a plus

● Experience with the system validation process, including documentation and testing of

validated systems.

● Solves sophisticated problems with existing solutions and works independently within

guidelines; potentially leads sub-projects or participates in larger projects.

● Experience in cloud solutions is advantageous.

● Excellent networking, communication, and language skills (German and English); highly

developed customer focus, conceptual and solution-oriented thinking, and teamwork

experience.

● Proficient in support processes/tools for incident and change management; possesses

strong trainer and methodology skills for specific trainings.

● In-depth conceptual and practical knowledge of ERP systems with basic knowledge of related systems (e.g. MES); solid grasp of Manufacturing/Quality business processes and local specifics.

The ideal candidate

● Self-motivated personality. Can drive his/her area independently and with a strategic mindset.

● Passionate about learning, sharing and further developing 'best practice and embed it as next practice to achieve greater impact

● Result driven and ability to drive effective outcomes with an agile mindset

● Positive attitude and high energy with exceptional cross-group collaboration working with partner teams

● Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset

Requirements

● Holds a Bachelor's degree in relevant fields

● Expert in the, preferably certified in ITIL V3/V4

● Experience in Computer Systems Validation (CSV), discipline of IT Service Management

● Experience in highly regulated industry, preferably Life Sciences

Tell employers what skills you have

Computer Systems Validation
IT Service Management
Change Management
Process Improvement
ERP
Root Cause Analysis
SAP
Networking
Accountability
Customer Focus
ITIL
Business Process

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