Shop Supervisor

Roles & Responsibilities

As a Section Supervisor, you will be responsible for overseeing the daily operations of a specific section within the retail store. You will ensure that the section is well-organized, well-stocked, and provides an exceptional shopping experience to customers. Your role involves supervising a team, maintaining inventory, ensuring the section meets sales targets, and delivering excellent customer service. The Retail Section Supervisor will collaborate with other departments to maintain store standards, ensure product availability, and achieve section-specific goals, all while fostering a positive and motivating environment for the team.

Team Supervision & Leadership

• Supervise and guide team members within your section, ensuring efficient daily operations.
• Work closely with the Shop Supervisor / Shop Manager to align section goals with overall store targets.
• Motivate and develop staff by providing ongoing training, feedback, and performance assessments.

Monitor and Support Team Performance

• Support the Shop Supervisor / Shop Manager in tracking team performance, ensuring that goals are met and individual development needs are addressed.
• Help maintain a positive work environment by motivating and recognizing team members' achievements.
• Offer problem-solving assistance when needed to ensure smooth operations and overcome any team-related challenges.

Customer Service Excellence

• Ensure the highest standard of customer service by engaging with customers and addressing their needs.
• Resolve customer complaints or issues promptly, ensuring a positive experience.
• Lead by example to create a customer-first environment and encourage team members to go above and beyond.

Sales & Performance Management

• Achieve section sales targets by promoting products, encouraging upselling, and providing excellent product knowledge.
• Monitor sales performance and work with the Shop Supervisor / Shop Manager to implement strategies to meet KPIs.
• Ensure that team members are fully aware of sales goals and work together to exceed expectations.

Inventory Management

• Ensure that the section is well-stocked and inventory levels are maintained to meet customer demand.
• Perform regular inventory checks and coordinate with the Shop Supervisor / Shop Manager to manage stock replenishment.
• Assist with the ordering process to avoid stockouts or overstocking.

Store Operation & Safety

• Assist with store opening and closing procedures, including cash handling and security protocols.
• Ensure the section is clean, organized, and adheres to health and safety regulations.
• Collaborate with the Shop Supervisor / Shop Manager to ensure smooth store operations.

Requirements:

• At least 2 years in a supervisory role within the retail industry, preferably in a customer-facing environment.
• Proven track record of meeting sales targets and KPIs.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Exceptional customer service skills and a passion for customer satisfaction.
• Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills.
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Knowledge of inventory management and store operations.
• Ability to handle cash and other financial transactions accurately.
• Self-motivated, proactive, and results-driven with a positive attitude.
• Strong attention to detail and ability to work independently and as part of a team.

Benefits:

• Attractive Commission + OT + Incentive + Performance Bonus
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personal Accident Insurance
• Up to 14 days Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working Environment + Teamwork Environment

*Want to know more about us? Please click the link here: https://youtu.be/6cC0kesEVwQ

Tell employers what skills you have

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Sales Presentations
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