Furniture Customer Service

4 weeks ago

Singapore COMFY PTE. LTD. Full time
Roles & Responsibilities

Furniture Customer Service & Sales Support

Job Offers & Benefits:

· $3000-$3500 Basic salary

· Team/Personal Incentive

· Variable performance bonus

· Incremental annual leave yearly (12 to 18 days)

· Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role:

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility:
  • Respond promptly and professionally to customer's enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.

· Confirm product order details made online and update stock & delivery schedule to customer.

· Liase with freight forwarder and factories on stock fulfilment.

· Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.

· Follow up with proper closure for existing customers on their delivery and warranty issues.

· Work closely with warehouse on stock fulfilment and inventory related issues.

· Work with sales to improve nett sales.

· Document product issues for claim/re-order to supplier.

· Document customer interactions in key notes history for weekly meeting to improve value and service to customers.

· Actively request customers for good reviews.

  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Able to recommend alternative products or compromise to resolve sales cancellation.
  • Ability to independently negotiate repair/replace products or reduce /refund sales.
  • Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.

· Participate in ad hoc duties being assigned by managers.

Job Requirements:

v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

How to Apply:

Submit your application with a copy of your updated Resume in MS Word Format via:
info@comfy.sg
Tell employers what skills you have

Sales
Microsoft PowerPoint
Microsoft Excel
Dispute
Interpersonal Skills
Multitasking Skills
Inventory
Purchasing
MS Word
Dispute Resolution
Freight
Pressure
Warranty
Furniture
Team Player
Customer Service

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