F&B Service Team Leader

2 weeks ago


Singapore SHANGRI-LA HOTEL LIMITED Full time
Roles & Responsibilities

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Team Leader to join our team

As a F&B Team Leader, we rely on you to:

  • Interact and engage with restaurant guests and maintains high quality service standards
  • Motivate team members and maintain a high level of team spirit (or team cohesiveness)
  • Handle guest complaints effectively and professionally
  • Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
  • Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

  • Has a passion for Food & Beverage
  • Loves interacting with guests
  • Believes in teamwork
  • Communicates with fluency in English (as well as the local language)
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background
  • A self-starter and a team player
  • Enjoys being challenged

What's in it for you:

  • A fun and supportive work environment
  • Career progression with international work opportunities
  • Daily meals
  • Competitive remuneration, rewards & recognition
  • Transportation benefits
  • Flexible benefits
Tell employers what skills you have

Coaching
Forecasting
Management Skills
Asset Management
Leisure
Housekeeping
Interpersonal Skills
Team Spirit
Wealth
Transportation
Team Leader
Team Player
Customer Service
Customer Service Experience
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