Customer Solutions Lead

Ready to help build the data infrastructure for the sustainable land-use transition?

We are a fast-growing, Series A NatureTech company (backed by leading investors AzurX Space Ventures, Equinor Ventures, and Intercontinental Exchange) on a mission to enable zero deforestation and degradation and support mass forest restoration by producing the highest-quality nature mapping data, technology, and services.

Data is at the heart of Space Intelligence. We process large volumes of satellite data and analyse it within a machine learning framework to produce valuable products and services for our clients that help them meet their commitments, and demonstrate true climate impact through their investments.

Our products are trusted by the developers and investors in nature-based solutions, including Apple, Equinor, the Symbiosis Coalition and many more. They are also used to support the validation of compliance with the EU Deforestation Regulation (EUDR) through our partnership with ICE’s Commodity Traceability Service (COT).

We are a group of passionate, dedicated individuals with deep technical and scientific knowledge necessary for producing reliable, high-quality data and insights. We have a strong understanding of our customers’ needs and develop long-term relationships that add value.

About the role

The Customers Solutions Lead (APAC) is a commercially focused technical expert responsible for accelerating revenue growth by supporting our new business acquisition, as well as retention and expansion of existing clients.

This role aligns to the goals of our APAC sales team and will support our regional targets by translating Space Intelligence’s products & services into compelling proposals and propositions that clearly solve clients’ challenges and business needs.

Acting as the bridge between our Commercial and Science teams, this role supports the full customer lifecycle; from technical discovery, through solution design, proposal development, and onboarding/adoption.

Further, the role will include a product enhancement and research component, working on improving and developing our products for the South East Asian market.

The role combines technical credibility, commercial awareness and market insight to help customers understand the value of Space Intelligence’s products and services.

Working closely with Sales, Marketing, and Science teams, the Customers Solutions Lead will play a critical role in winning new business, expanding existing customer relationships, and shaping future product development.

Role & responsibilities

Sales discovery and solution design

• Lead technical discovery sessions with prospects and customers to understand business objectives, operational challenges and technical requirements.
• Design and scope proposals that align customer needs with Space Intelligence’s capabilities and commercial objectives.
• Act as the technical lead throughout complex sales opportunities, providing subject matter expertise and building confidence with customer stakeholders.
• Clearly articulate the value, methodology and differentiators of Space Intelligence solutions to both technical and non-technical audiences.

Customer onboarding, support, and delivery transition

• Be the first point of contact for regional client onboarding, training, and support needs for our software-based products and services.
• Support the APAC Commercial Lead in ongoing account management and relationship activities, acting as technical support and identifying and recommending relevant solution expansion opportunities.
• Lead internal solution handover following contract signature for professional services engagements with clients.
• Ensure delivery teams have a clear understanding of customer requirements, success criteria and agreed solution scope.
• Maintain awareness of competitor solutions and articulate Space Intelligence’s differentiators effectively during customer engagements.
• Deliver training to commercial team members on Space Intelligence’s products and solutions. Support the Head of Revenue in deploying sales playbooks, objection handling strategies, and other sales tools.

Product enhancement and research

• Suggest and test improvements to our products and services for the APAC region through talking to stakeholders, attending conferences, and visiting field sites.
• For example, visit mangrove projects and test how our products meet client needs in these areas.
• Engage directly with science, engineering and product teams in the UK to ensure suggestions are implemented.

Marketing, thought leadership and external representation

• Partner with Marketing to create and maintain high quality customer facing content and sales collateral.
• Support