Customer Service

4 weeks ago

Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time
Roles & Responsibilities

Looking for a stable and rewarding career? Join CubePay as a Customer Service & Technical Support Assistant Support merchants, sharpen your troubleshooting skills, and grow with a friendly team.

Build your career with CubePay

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you'll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.

Working Hours:

  • Fixed shift: 1:00 PM – 10:00 PM, 5 days a week (Mon–Fri), with alternate Saturdays and public holidays included. Every Sunday Off.

Responsibilities

  • Attend to merchant inquiries promptly and professionally
  • Provide first-level technical support to merchants over the phone (step-by-step troubleshooting, coordinating with technicians when needed)
  • Perform accurate daily administrative data entry
  • Handle document scanning, filing, and data verification tasks
  • Maintain and update customer inquiries, issues, and resolutions in the internal portal
  • Stay calm and professional when handling customer stress or complaints during troubleshooting calls
  • Support other customer care or technical duties as assigned
Requirements
  • Experience in customer service or technical support will be an advantage
  • Candidates with no prior experience but who are eager to learn and can handle customers professionally are encouraged to apply
  • Strong communication skills with a pleasant and approachable personality
  • Able to handle pressure, multitask, and remain calm under stress
  • Detail-oriented, organized, and responsible
  • Proficient in computer use (Excel, Word, and common office applications)
  • Willing to commit to fixed shifts, including alternate Saturdays and public holidays
What We Offer
  • Competitive salary package
  • Medical benefits and staff welfare
  • On-the-job training with opportunities to pick up technical skills
  • A supportive and friendly team culture
  • Career growth in a stable and expanding company

Ready to grow with us? Apply now on MyCareersFuture and be part of CubePay's journey in

powering digital payments

Learn more: www.cubepayment.com

Tell employers what skills you have

Customer Service Oriented
Troubleshooting
Technical Assistance
Stress
Customer Relationships
Customer Care
Data Entry
Approachable
Good Communication Skills
Pressure
Communication Skills
Excel
Customer Satisfaction
Microsoft Word
Customer Service
Able To Work Independently
Customer Service Experience
Technical Support

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