Business Analyst

3 weeks ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing

2) Implement and support digital customer journeys to further improve both customer and employee experience in bank

3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions

4) Ensure the smooth operational rollout

Job roles and responsibilities

1) Re-engineer the end-to-end process, analyse and review operations solutions

2) Implement automation agenda to transform consumer banking operations

3) To conduct requirement gathering workshop, Review and documenting requirements artefacts

4) To review functional specifications and process define documents

5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule

6) Post-production support, production issues review and track them to closure

7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 4 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:

1. Consumer Banking Operations

2. Customer Centre

3. Wealth / Loan / CASA product knowledge

Core competencies

• Excellent oral and written communication skills

• Good, sound knowledge of banking and technology

• Good teamwork and inter-relationship skills

• Adaptable, disciplined and focused

• Organised and systematic

• Proven analytical skills

• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Tell employers what skills you have

Product Knowledge
UAT
Analytical Skills
Business Analysis
Rollout
Visio
Wealth
Business Process Improvement
Adaptable
Banking
Business Analyst
Financial Services
Business Requirements
Customer Journeys
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