
Customer Service Clerk
4 weeks ago
Company Overview
W Network Private Limited is a regional distributor and retailer of Roborock vacuums, smart mobile devices, and lifestyle electronics across Asia. Headquartered in Singapore, we are committed to bringing innovative and quality products to consumers throughout the region.
Full-Time | SGD 2,500 – SGD 3,500
Key Responsibilities- Respond to customer enquiries accurately and in a timely manner
- Handle return and refund requests via online platforms
- Liaise with various departments to ensure excellent customer service
- Perform front counter duties, including repair collections and walk-in enquiries
- Manage customer complaints, calls, and feedback professionally
- Schedule deliveries and service appointments efficiently
- Coordinate with internal teams to resolve issues and ensure timely delivery
- Perform any ad hoc duties assigned
- Maintain good communication and possess strong computer skills
- Prior experience in customer service is preferred
- Minimum O-Level or Nitec qualification
- Strong communication skills in both English and Mandarin (to liaise with Mandarin-speaking customers)
- Ability to thrive in a fast-paced and dynamic environment
- Excellent problem-solving and critical thinking abilities
- Strong attention to detail and a passion for delivering great customer experiences
- Proficient in Microsoft Office and Google Workspace
Send your CV/Resume to admin@wpteltd.com
or WhatsApp us directly at +65 8041 0437
Immediate placement available – don't miss out
Tell employers what skills you haveLifestyle
Microsoft Office
Strong Attention To Detail
Interpersonal Skills
Critical Thinking
Problem Solving
Freight
LIMS
Mobile Devices
Communication Skills
Team Player
Customer Service
Scheduling
Shipping
Electronics
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