Front of House

4 weeks ago

Singapore AVANTE GYM & YOGA PTE. LTD. Full time
Roles & Responsibilities

We are looking for a warm, service-oriented Front of House Executive to be the first point of contact for our members and guests. As the face of our studio, you'll ensure a welcoming, professional, and smooth experience from check-in to check-out. Ideal candidates are friendly, organised, and passionate about customer service in a wellness-focused environment.

Key Responsibilities:
  • Greet and check in clients with a friendly and professional attitude
  • Assist with class bookings, memberships, and general enquiries (walk-ins, calls, messages)
  • Manage front desk operations including POS transactions and studio system updates
  • Support the scheduling and coordination of classes and instructors
  • Maintain a clean, tidy, and inviting reception and waiting area
  • Upsell packages, memberships, and studio offerings when appropriate
  • Handle feedback, suggestions, or complaints gracefully and escalate when needed
  • Support day-to-day studio operations including stock checks, towel service, and coordination with housekeeping/maintenance
  • Assist in events, promotions, or community activities when required
Qualifications & Skills:
  • Prior customer service or front desk experience (preferably in fitness/wellness/hospitality)
  • Excellent interpersonal and communication skills
  • Comfortable with computer systems and booking platforms (training provided)
  • Able to multitask and remain calm in a fast-paced environment
  • Responsible, punctual, and a team player
  • Passion for health, wellness, or fitness is a plus
  • Able to work evenings, weekends, and public holidays
Tell employers what skills you have

Customer Relationship
Ingredients
Able To Multitask
Customer Experience
Customer Relationship Management CRM
Relationship Management
Fitness
Audits
Communication Skills
Team Player
Customer Service
Disposition
IC
Scheduling
Hospitality

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