Residences Concierge

3 weeks ago

Singapore THE RITZ-CARLTON RESIDENTIAL MANAGEMENT COMPANY OF SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Duties and Responsibilities

  • Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, and thank others with genuine appreciation.
  • Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
  • Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, process all calls, messages, requests, questions, or concerns and contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve call, request, or problem.
  • Understand and assist with owners' reservation services.
  • Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
  • Perform Lobby Ambassador tasks.
  • Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Perform other reasonable job duties as requested.
  • Adhere to the highest standards of The Ritz-Carlton service excellence.
  • Any other reasonable duties assigned.

What we're looking for

  • Minimum 1 years of experience in a similar concierge or guest services role, preferably in a luxury hotel or residential setting
  • Exceptional communication and interpersonal skills, with the ability to build rapport and anticipate the needs of high-net-worth individuals
  • In-depth knowledge of the local area, including the latest dining, entertainment, and cultural offerings
  • Proficiency in using relevant technology and software to manage requests and maintain detailed records
  • A passion for delivering personalised, anticipatory service and creating memorable experiences
  • Ability to multitask and prioritize daily tasks effectively
  • Punctual, reliable, well-groomed, meticulous and attention to detail.
  • Previous experience in a similar role is an advantage.
  • 5-day work week (able to work on weekends and public holidays).
  • Rotating shifts (able to work on morning, afternoon and night rotating shifts).
  • Entry level are welcome to apply.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment.
  • Be part of a team dedicated to providing exceptional service.
  • The chance to develop your skills and knowledge within the Luxury Residences service industry.

Interested applicants, please email your detailed resume indicating your current and expected salaries and your earliest availability.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft PowerPoint
Lifestyle
Microsoft Office
Microsoft Excel
Concierge Services
Quality Assurance
Interpersonal Skills
Property
Hospitality Industry
Attention to Detail
Transportation
Communication Skills
Administrative Support
Wellbeing
Team Player
Microsoft Word
Customer Service
Service Excellence
Hospitality
Customer Service Experience

  • Residences Concierge

    2 weeks ago

    Singapore THE RITZ-CARLTON RESIDENTIAL MANAGEMENT COMPANY OF SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Duties and Responsibilities Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, and thank others with genuine appreciation. Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g.,...

  • Condo Concierge

    6 days ago

    Singapore BUTLER Full time

    **About Us**: **BUTLER**: - The World’s Finest Hospitality, Asset, Property and Lifestyle Management Group **Skills Required****: Customer Service **Description**: BUTLER - The World's Finest Hospitality Group is hiring the following position - Condo Conciege (Residential) **Responsibilities**: - Welcome and greet residents/guests/tenants in a...

  • Concierge (Residence Officer)

    1 week ago

    Singapore ROYAL SECURITY MANAGEMENT SERVICES PTE LTD Full time

    **Key Responsibilities** **Front Desk Operations** Greet residents, guests, and contractors in a courteous and professional manner Manage visitor registration and issue access passes in accordance with estate protocols Respond to general enquiries and provide information or assistance as needed **Administrative Support** Handle incoming and outgoing...

  • Capella Concierge

    1 week ago

    Singapore Capella Hotel Singapore Full time

    Overview The Capella Concierge provides accurate information to tenants' inquiries without disclosing confidential information. All phone calls and inquiries must be answered with proper timeliness by applying correct etiquette and standards. The individual partners with respective immediate departments to meet established standards prior to their...

  • Concierge Executive

    2 weeks ago

    Singapore MELANA INTERNATIONAL PTE LTD Full time

    Job Requirements: Act as intermediaries to coordination between residents and the relevant service provider, which includes but is not limited to the following. - concierge greeting - porter service. - umbrella rental service. - lounge service and refreshment - complimentary tea, coffee, snacks and daily newspapers will be made available (at a venue to be...

  • Concierge Officer

    1 week ago

    Singapore JLL Full time

    Overview The Concierge Officer serves as the primary point of contact for residents and visitors at our prestigious residential condominium. Reporting directly to the Residence Manager, this role combines exceptional customer service with security oversight and administrative support. The Concierge Officer represents the condominium\'s professional...

  • Concierge

    2 weeks ago

    Singapore ACHIEVE TALENTS PTE. LTD Full time

    **MNC Developer** - **Immediate Starters is preferred** - **5 Days | Central** **Our client is a Developer for industrial real estate projects. With increasing projects in their pipeline locally,** **they are seeking for a Concierge to join their team. This role offers Exciting Career** **Advancement and Competitive Bonuses.** - RESPONSIBILITIES: - Ensure...

  • Capella Concierge

    2 weeks ago

    Singapore Capella Hotel Group Full time

    Singapore, SGP_ - _Full Time_ **Position Overview** **The Role** **A. Manage Clubhouse Operations** - Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily - Keeping up to date on guests' movement through the Interaction Log - Ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever...

  • Care Concierge, Service Quality

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Care Concierge, Service Quality

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...