Commercial Operations Specialist

2 weeks ago


d jurong jurong island tuas sg NO DEVIATION PTE. LTD. Full time
Roles & Responsibilities

About No deviation

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That's why we foster a culture of collaboration, inclusion, and continuous development empowering our team members to grow personally and professionally.

Position Overview

The Commercial Operations Specialist is responsible for delivering outstanding customer service and ensuring high levels of customer satisfaction. This role provides professional, timely, and accurate support to clients, the sales team, and other stakeholders by addressing inquiries and resolving issues effectively.

Key Responsibilities

  • Cultivate and maintain a positive, approachable, and friendly image, fostering strong relationships with every stakeholder.
  • Coordinate with team members to establish a daily/weekly work schedule that addresses core business priorities.
  • Work closely with management to implement initiatives aimed at enhancing customer satisfaction.
  • Manage customer order releases promptly and efficiently.
  • Assist with investigating complaints and credit requests, validating claims for product/lot purchases, and ensuring adherence to all applicable requirements.
  • Act as the primary escalation point for product returns and customer credit inquiries.
  • Provide backup support for other Customer Service Representatives.
  • Develop knowledge of front-end processes.
  • Manage back-end processes by creating intercompany purchase orders and updating the SAP system; verify import shipping documents and coordinate delivery dates with our 3PL warehouse and forwarders.
  • Oversee front-end tasks such as order inbox management, order entry (for both electronic and manual submissions), processing credits and debits, handling inbound phone calls, and managing replacements, returns, complaints, and complex product orders (e.g., reserve order materials or products with specific characteristics).
  • Review and modify orders to ensure accuracy and timely material delivery, including follow-up or re-commitment on order deadlines.
  • Ensure all necessary documentation is properly attached to orders within the relevant systems.
  • Execute processes in accordance with established Customer Service Procedures, SOP, and SDS requirements, in line with ISO 9001 certification.
  • Record all customer interactions in order text tabs or, when needed, in SAP/SFDC to accurately document the customers narrative and ensure consistent responses.
  • Validate pricing by reviewing customer Purchase Orders and all related items, consulting the Pricing and Contracts Team when necessary.
  • Perform additional duties as assigned.

Required Qualifications

  • Bachelors degree in Business Administration
  • 2 to 4 years experience in a customer contact/service center environment.
  • Experience with SAP functions is preferred (Entry Level to 04 years experience).
  • Excellent communication and interpersonal skills for effective interaction with staff and customers.
  • Ability to multitask and handle disputes or emergencies with composure.
  • Strong result and customer service orientation.
  • Proficiency in MS Office and SAP.

Why join us?

  • Generous Leave Policy including 3 days to care for aging family members, reflecting our commitment to family wellbeing.
  • Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
  • Professional Development Opportunities: Access continuous learning programs and resources for career growth within the company.
  • Inclusive Culture: Work in an environment where innovation, collaboration, and diverse perspectives are encouraged and celebrated.
  • Shape the Future: Make a real difference in the pharmaceutical industry while advancing your career.

How to apply

Are you ready to play a key role in shaping the future of pharmaceutical solutions? If you're passionate about making an impact, we want you on our team

Please submit your resume, outlining your qualifications and experience relevant to the role, here.

Tell employers what skills you have

Ability to Multitask
Pharmaceutical Industry
Service Orientation
3PL
Interpersonal Skills
ISO
Customer Service Representatives
Administration
Travel Insurance
SAP
ISO 9001
Income Protection
Customer Satisfaction
Wellbeing
Customer Service
Shipping

  • d jurong, jurong island, tuas, sg NO DEVIATION PTE. LTD. Full time

    Roles & ResponsibilitiesAbout No deviationAt No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to...


  • d jurong, jurong island, tuas, sg NO DEVIATION PTE. LTD. Full time

    Roles & Responsibilities About No deviation At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to...


  • d jurong, jurong island, tuas, sg ENSURE ENGINEERING PTE LTD Full time

    About the RoleThe Commercial Operations Director will oversee all commercial operations, ensuring that they align with the company's strategic objectives. This includes managing business infrastructure, maintaining customer databases, and overseeing budget management.Main ResponsibilitiesMaintain discipline and cohesiveness in the team, and ensure effective...


  • d jurong, jurong island, tuas, sg NO DEVIATION PTE. LTD. Full time

    Role OverviewThe Commercial Operations Specialist plays a key role in delivering outstanding customer service and ensuring high levels of customer satisfaction. This position provides prompt, professional, and accurate support to clients, the sales team, and other stakeholders, addressing inquiries and resolving issues efficiently.ResponsibilitiesMaintaining...


  • d jurong, jurong island, tuas, sg L&M FOUNDATION SPECIALIST PTE LTD Full time

    Job DescriptionL&M FOUNDATION SPECIALIST PTE LTD is seeking a highly skilled Project Engineer to join our team. As a key member of our foundation engineering projects, you will be responsible for assisting the Project Manager in planning, design, and day-to-day operations.


  • d jurong, jurong island, tuas, sg B2S SPECIALIST PTE. LTD. Full time

    Business Operations AssistantB2S SPECIALIST PTE. LTD. is seeking a highly skilled Business Operations Assistant to join our team. As a Business Operations Assistant, you will play a vital role in supporting the management team and other departments as needed. Your responsibilities will include handling various clerical duties such as data entry, filing, and...


  • d jurong, jurong island, tuas, sg B2S SPECIALIST PTE. LTD. Full time

    Administrative SupportB2S SPECIALIST PTE. LTD. is seeking a highly motivated and organized individual to provide administrative support to the management team and other departments. The successful candidate will have excellent communication and interpersonal skills, as well as strong proficiency in Microsoft Office (Word, Excel, PowerPoint).Responsibilities*...


  • d jurong, jurong island, tuas, sg HEMPEL (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesKey responsibilities:Implement commercial excellence strategies: Collaborate with regional sales team and cross-functional teams to develop and implement commercial excellence processes and initiatives. Sales enablement tools training: Conduct sales enablement tools (CRM, Quotation and Power BI platforms) training sessions. Drive the...

  • commercial assistant

    2 weeks ago


    d jurong, jurong island, tuas, sg HI - TECH MARINE PTE. LTD. Full time

    Roles & Responsibilities• Liaison with ship owners, vendors as well as departments on project requirements and costs.• Estimation and Projection of Shipbuilding, Upgrading, Repair and Conversion Cost• Negotiate and coordinate with all parties on project schedule• Assist to manage and lead commercial team including development, training, performance...

  • Manager, Commercial

    2 weeks ago


    d jurong, jurong island, tuas, sg LINTEC & LINNHOFF ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe Commercial Manager drives business growth through strategic planning, contract review and negotiation, product pricing, and risk management. The role optimizes profitability, ensures compliance, and fosters key stakeholder relationships. It also involves market analysis and cross-functional collaboration to enhance efficiency and...

  • commercial diver

    2 weeks ago


    d jurong, jurong island, tuas, sg UNIDIVE SUBSEA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are an established Commercial Diving company seeking a skilled Commercial Diver to join our team. This role involves conducting in-water surveys, hull cleaning, propeller polishing, inspections, and other underwater services within Singapore waters. You will report to the Dive Supervisor and collaborate with the ROV and Operations...


  • d jurong, jurong island, tuas, sg NILFISK PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:- Reports to Sales Director based in Singapore- Develop and execute marketing initiative aligning with commercial priorities - Explore & identify new market in Singapore, Indonesia & Philippines- Conduct market research to identify trends, customer needs and competitor landscape- Work closely with Commercial Product...


  • d jurong, jurong island, tuas, sg FUTURE BRIGHT PTE. LTD. Full time

    FUTURE BRIGHT PTE. LTD. is seeking a skilled Truck Operations Specialist to join our team.Salary and BenefitsThe salary range for this position is $3000 - $5000 per annum, providing a competitive compensation package.Job DescriptionAs a Truck Operations Specialist, you will be responsible for:Operating a prime mover and trailer with precision and efficiencyE...


  • d jurong, jurong island, tuas, sg MCI OUTSOURCING PTE. LTD. Full time

    Job OverviewMCI OUTSOURCING PTE. LTD. seeks a highly skilled Payroll and Financial Operations Specialist to support our team in delivering exceptional services.


  • d jurong, jurong island, tuas, sg R. GLAZEN SINGAPORE PTE LTD Full time

    R. GLAZEN SINGAPORE PTE LTD is a dynamic organization seeking a Financial Operations Specialist to drive financial excellence across all business functions.Key ObjectivesDevelop and implement efficient financial processes to enhance productivity and reduce costs.Analyze financial data to inform strategic business decisions and drive growth.Collaborate with...


  • d jurong, jurong island, tuas, sg ORIS MARINE Full time

    Roles & ResponsibilitiesJob Summary: As an Assistant Commercial Manager in Beng Kuang Group, you will provide crucial support in handling the commercial aspects of shipyard projects, including assisting with quotations, project costings, and contract management within Singapore and Indonesia.You will work closely with the Commercial Manager and other...


  • d jurong, jurong island, tuas, sg SWIFT INTEGRATED LOGISTICS (S) PTE. LTD. Full time

    Job Overview:We are looking for a skilled Operations Support Specialist to provide exceptional support to our operations team at SWIFT INTEGRATED LOGISTICS (S) PTE. LTD.Key Responsibilities:Assist in general administrative tasks such as filing, sorting, and keyingMaintain operation supplies and inventoryPrepare reports and presentationsSupport team members...


  • d jurong, jurong island, tuas, sg SRN ENGINEERING PTE. LTD. Full time

    About UsSRN ENGINEERING PTE. LTD. is a forward-thinking organization dedicated to delivering high-quality solutions. We are seeking an experienced Financial Operations Specialist to join our team.Job Summary:This role involves managing financial operations, including preparing and submitting quarterly GST filing, assisting in yearly financial audit, and...


  • d jurong, jurong island, tuas, sg ALLIED CONTAINER (ENGINEERS & MANUFACTURERS) PTE LTD Full time

    Job Summary:We are looking for a skilled Shipping Operations Specialist to join our team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a deep understanding of shipping operations.Responsibilities:Manage customer shipment requests and coordinate with customersPerform booking process into systemAddress...

  • Commercial Manager

    2 weeks ago


    d jurong, jurong island, tuas, sg ENSURE ENGINEERING PTE LTD Full time

    Roles & ResponsibilitiesJob Duties and ResponsibilitiesFormulate and implement commercial business plans to achieve company goals. Promote company values, objectives, and growth, and develop department personnel. Maintain discipline and cohesiveness in the team, and ensure effective communication. Manage business infrastructure, registration with relevant...