Cash Operations Remittance Analyst

3 weeks ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Job description

Responsibilities

Support & contribute towards the smooth operations of the Cash Ops remittance function, whilst ensuring adherence to established standards and controls

1) Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines

2) Work closely with business/service units, agent/correspondent banks to resolve remittance queries

3) Process failed remittances in accordance to procedures without compromising quality during the process

4) Adhere to agreed high service levels for turnaround time and industry /currency cut-off times

5) Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines

6) Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action

7) Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.

8) Ad-hoc duties assign by Team Manager

Requirements:

· Good knowledge of remittance products and understanding of risk and controls

· Good verbal & written communication skills as well as interpersonal skills

· Team player with collaborative attitude

· Possess good problem solving and analytical skills

· Keen eye for detail

· Ability to work with speed, accuracy in a fast pace environment

· Ability to deliver under tight deadlines and work under pressure independently

· Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)

· Possess high computer literacy skill to adapt to the various systems used in Cash operations

Work location: East

Duration: 12 months contract

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA.

Tell employers what skills you have

Negotiation
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
cash operations
Compliance
Pressure
Time Management
Team Lead
Remittances
Team Player
Customer Service
Audit
Able To Work Independently

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