Tuition Sales Coordinator

2 weeks ago

Singapore AD-VENTURE ACADEMIC PRIVATE LIMITED Full time
Roles & Responsibilities

Overview:

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities:
Sales & Enrolment Support
  • Follow up with leads via WhatsApp, calls, and walk-ins
  • Conduct basic consultations to recommend suitable programs
  • Explain tuition centre offerings and promotions to prospective parents/students
  • Assist in trial class scheduling and conversion follow-up
  • Track and update enrolment database and lead pipeline
  • Support monthly enrolment targets set by the Centre Manager
Customer Service
  • Handle front-desk inquiries and walk-in customers
  • Attend to parents' queries on schedules, payments, and student progress
  • Ensure prompt and professional communication (WhatsApp, phone, email)
  • Collect and record feedback from parents and escalate concerns when necessary
Administrative Duties
  • Maintain accurate student records (attendance, payment, enrolment forms)
  • Assist in class scheduling and coordination with tutors
  • Generate invoices, receipts, and follow-up on outstanding payments
  • Prepare reports for management on sales, attendance, and retention
Marketing Support
  • Help execute marketing campaigns (flyers, online posts, referral programs)
  • Prepare basic content for WhatsApp blasts or social media (optional)
  • Coordinate with marketing team for event logistics (e.g., open houses, roadshows)
Operational Duties
  • Ensure centre cleanliness, proper signage, and availability of teaching materials
  • Open and close centre when required
  • Support ad-hoc tasks assigned by Centre Manager
Requirements:
  • Minimum O-Level/Diploma
  • Sales or customer service experience preferred
  • Able to work evenings and weekends (when classes are ongoing)
  • Cheerful, proactive, and enjoys speaking with parents and students
  • Basic Microsoft Excel / Google Sheets knowledge
Tell employers what skills you have

Sales
Microsoft Office
Microsoft Excel
Teaching
Social Media
Tuition
Marketing
Attention to Detail
Communication Skills
Customer Service
Disposition
Scheduling
Shipping
Customer Service Experience

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