Stewarding Supervisor

Roles & Responsibilities

Job Overview

Assist Chief Steward to direct the stewarding operations, including physical departmental maintenance inventory functions, to ensure hotel quality standards and revenue goals are met and departmental costs are controlled.

Financial Returns

• Assist Chief Steward to complete departmental production reports for management.
• Assist Chief Steward to implement departmental annual budget and the setting of departmental goals.
• Assist Chief Steward to manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget
• Assist Chief Steward to analyze variations from the budget effectively
• Assist Chief Steward to implement systems that measure the cost effectiveness of F&B operation
• Assist Chief Steward to implement procedures that track, report on, and control the running costs of F&B operation

People

• Assist Chief Steward to manage day-to-day F&B operation, plan and assign work, and establish performance and development goals for team members.
• Assist Chief Steward to educate and train team members in compliance with brand standards, service behaviors, and governmental regulations.
• Promote teamwork and quality service through daily communication and coordination with other departments. Assist sales, catering and banquet staff with banquets, parties and other special events.
• Assist Chief Steward to implement for other staffing/human resources-related actions in accordance with company rules and policies.

Guest Experience

• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors – to order supplies and equipment and ensure best prices and quality
• Health Department and other regulatory agencies – regarding safety matters and kitchen inspections

Responsible Business

• Lead, teach, coach and inspire Stewards
• Ensuring all stewards arrive for their shift on time, well-groomed and ready to work
• Assign work station to all stewards during line-up and pass on events and information
• Ensuring that all stewards are following the proper procedures and standards set in place by the department and the hotel
• Responsible for the opening and closing shift
• Ensure that all Kitchens are Cleaned, Organized and sanitized
• Ensure all daily tasks list are completed
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Ensuring that garbage & recycling removal is being done in a timely manner and done according to the rules set by the hotel
• Assist in the correct usage of all chemicals within the department and outlets, including appropriate training in accordance with provincial WSH legislation
• Assist to record down breakages and maintain par level for operation used
• Assist any outlets and culinary team for any kind of resource request
• Ensuring all equipment is cleaned, maintained and properly stored after an event
• Attend and participate in departmental meetings
• Perform walkthrough with Assistant and Chief Steward on a regular basis
• Ensure all storage room are kept clean and organized
• Filling positions within the department when needed
• Foster an environment of cooperation within the department and between other departments within the hotel. Encourage participation and input from all colleagues while promoting professional work habits that will ensure that the department is being guided at all time by ICSRQ Mission, Vision and Values
• Have a proactive eye for detail and cleanliness
• Actively participate in hotel committee (Service plus, environmental, learning, Health and Safety…)
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
• Adhere to all environmental policies and programs as required
• Other reasonable duties as assigned
• Follow department policies, procedures and service standards.
• Maintain a clean and safe work environment

Accountability

Assists Chief Steward maintaining food hygiene at all premises. Assist Chief Steward supervising stewards in a luxury hotel will multiple food and beverages outlets and club lounge.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel's selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Tell employers what skills you have

Water
Legislation
Inventory
Property
Golf
Sanitation
Fabrication
Welding
Compliance
Transportation
Accountability
Banquets
Team Player
Customer Service
Catering
Hospitality

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