Laundry Supervisor
3 weeks ago
Under the general guidanceof the Director of Housekeeping or any other authorized by themanagement, ensure the smooth and efficient running of the Laundryand Uniform areas in accordance to the hotel standards. Ensureinternal and external guests of the hotel are treated fairly andconsistently in a timely manner, receiving high quality,personalized service, and an engaging, dynamic guestexperience.
How your day lookslike?
- Inaddition to the Laundry Attendant's tasks listed below, the LaundrySupervisor will ensure that the team completes the tasks in linewith the hotel's procedures and to the higheststandards.
- The Laundry Supervisor will overseethe respective shifts and helps solve any issues when needed orreport them to the housekeeping management whereapplicable
- Training in addition to the initialonboarding may need to be delivered to the team as policies maychange over time
- Ensuring the team will wellinformed of any changes, updates, relevant information regardingthe department and the hotel respectively
- Retrieve, inspect, and deliver all guest laundry and drycleaning from front desk, guest rooms and/or housekeeping staff,washing and pressing according to guest needs
- Maintain written records of all dry cleaning and laundrygiven to contract laundry stating guest's name, room and fulldescription of garments including count and any specialneeds
- Prepare, sort, and wash all linen,guest's laundry, and dry cleaning for collection
- Prepare and record all guests bills and forward toHousekeeping Office Coordinator
- Answer guestinquiries related to laundry and dry cleaning in a timely andprofessional manner and communicate details toSupervisor
- Liaise with dry cleaning company onguests' laundry items, communicate any losses, damages and itemsnot cleaned
- Check all accounts received fromthe contract laundry and check records against invoices
- Break down invoices putting in correct departments andinput in finance tracking system
- Assist withinventory of uniforms and linen
- Wash and ironguest laundry or hotel linen as needed
- Prepare, assign, and alter uniforms for all newemployees
- Ensure all linen is separated,counted and placed in correct location
- Issueand take all uniforms from hotel staff sending out when and wherenecessary
- Prepare and record all invoices forstaff uniforms keeping correctly updated
- Receiving and sorting all staff uniforms and placing themin correct department on the uniform conveyor system
- Assist with linen stock on monthly basis
- Maintain clean work areas, materials, reporting defectivematerials and equipment to the correctdepartment
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