Customer Support Associate

2 weeks ago

Singapore ATA (ORCHARD) MEDICAL PTE. LTD. Full time
Roles & Responsibilities

Position Overview:

The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects.

Key Responsibilities:

-Appointment Scheduling & Coordination:

  • Schedule and confirm patient appointments via phone, email, and online systems.
  • Coordinate screening requirement between corporate clients and clinic staff.

-Client Communication:

  • Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.
  • Provide clear instructions to patients regarding screening requirements and appointment dates.

-Data Management:

  • Accurately enter and verify patient information into electronic health records systems.

-Outstanding Case Management:

  • Track and follow up on outstanding cases before project deadlines.
  • Maintain records of pending cases and escalate unresolved issues to supervisors.

-Compliance & Reporting:

  • Adhere to data protection regulations (e.g., PDPA) and clinic policies.
  • Prepare weekly reports on appointment attendance, pending cases, and project status.

-Operational/Admin Support:

  • Assist with health screening logistics preparation.
  • Occasional onsite support as required.
  • Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
  • Any other duties as assigned.

Other Requirements

  • Knowledge of health screening, medical tests and EHR systems is advantageous.
  • Proficiency in using Microsoft Office and other relevant tools.
  • Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.
Tell employers what skills you have

Ability to Multitask
Microsoft Office
Autonomy
Customer Support
Healthcare
Data Management
Compliance
Web Content
Customer Service
Case Management
Screening
Appointment Scheduling

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