credit recovery officer
2 weeks ago
Job Description
- Conduct debt collection from debtors via phone calls.
- Negotiating with debtors to provide best payment option to clear outstanding amount.
- Initiate necessarily follow up action for collection (as per defined process).
- Conduct administrative duties - monitoring of payments and file management.
- Maintaining a high level of customer service while collection actions are adhering to company policies and procedures.
- Able to handle complaints and understand customer concerns to provide solution.
- Any other ad-hoc duties.
Required Knowledge & Experience
- Possess strong written, communication and negotiation skills.
- Able to communicate in English. Other local language will be a plus.
- Able to make good judgement in reviewing assigned accounts.
- Computer literate and able to adapt to company software and applications.
- Work independently and as a team player.
- Customer centric.
*Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increment after successful confirmation based on individual's performance.
- 1-hr early release on a Friday (max of 2-hours), if achieve the monthly target.
- Performance bonus.
5-days work
Nearest MRT: Expo
*Office will relocate to Ubi in May 2025. Nearest MRT: Macpherson
Tell employers what skills you haveNegotiation
Analytical Skills
Interpersonal Skills
Problem Solving
Written Communication
Team Management
Communication Skills
Team Player
Customer Service
Decision Making
Able To Work Independently
Customer Service Experience
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