Clinic Sales Consultant
3 weeks ago
Location: Modern Shopping Mall right across Somerset MRT
Work days: 5 days work week = 3 weekdays (9.30am – 7.30pm) + Saturday, Sunday (10am – 7pm)
As a Clinic Sales Consultant, your primary responsibility is to introduce suitable treatment and wellness packages for patients' healing journey. You will play a key role in supporting the clinic's daily sales and operations, handling patient care and administrative duties, and contributing to marketing and outreach efforts — all while upkeeping a warm, professional, and healing environment.
This role requires a mature and reliable individual who takes pride in their work, handles responsibilities with professionalism, and contributes positively to the team and clinic environment.
Your Key Responsibilities are:
1. Sales & Service Consultation (Primary Focus)- Recommend suitable treatment packages and wellness products based on patient needs and clinic offerings.
- Maintain great understanding of therapy benefits to confidently present and close treatment plans.
- Provide clear advice to build trust and long-term patient relationships.
- Greet and attend to patients with warmth and professionalism.
- Schedule and manage patient appointments, follow-ups, and therapy sessions.
- Handle payment processing, issue receipts, and maintain accurate daily sales reports.
- Assist in therapy sessions as needed.
- Support TCM Physicians in delivering care, treatments, and consultations.
- Ensure treatment rooms are clean, well-stocked, and prepared for each patient.
- Respond promptly and professionally to patient inquiries, feedback, and concerns across phone, email, and other channels.
- Maintain a high level of customer satisfaction through consistent, empathetic service.
- Participate in marketing campaigns and community engagement events, including health talks, trade fairs, and roadshows.
- Collaborate with marketing teams and Key Opinion Leaders (KOLs) to promote clinic services.
- Conduct monthly stock checks and maintain sufficient supplies of clinic consumables.
- Oversee the cleanliness of reception areas, waiting rooms, pantry, and treatment areas, upholding clinic hygiene standards.
- Adhere to clinic policies and standard operating procedures.
- Step in to support colleagues or adjust workdays when necessary for business continuity.
- Take initiative to solve problems and maintain a smooth clinic environment.
- Demonstrate strong sales ownership while upholding service quality.
- Remain professional and committed, ensuring personal matters do not interfere with work responsibilities.
- Foster a dependable, respectful, and collaborative team culture.
We are interested in candidates, who are ideally:
- Sales-oriented, with some interest in health, wellness, and patient care
- Emotionally mature, self-motivated, and able to perform consistently without micromanagement
- Able to commit to weekends and work schedule as stated
- Prior experience in healthcare, wellness, or service-focused environments is an advantage
- Comfortable with strong TCM herbal scents
- Must be a dependable team player, pro-active and willing to step in when needed
Sales
Upselling
Customer Experience
Ability To Work Independently
Interpersonal Skills
Treatment
Inventory
Healthcare
Retail Sales
Selling
Marketing
Inventory Management
Communication Skills
Customer Satisfaction
Consulting
Team Player
Articulate
Customer Service
Customer Relations
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