
ServiceNow Solution Architect
4 weeks ago
This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by
thorough technical and business understanding.
The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), Strategic Portfolio Management (SPM).
Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.
Core Responsibilities
Strategic Leadership
Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
Lead architectural decisions for complex, multi-workstream ServiceNow implementations
Establish centre of excellence frameworks and governance models for
sustainable platform growth Solution Design & Implementation
Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
Implement AI-powered solutions using Now Assist, Natural Language
Understanding, and Predictive Intelligence
Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Technical Leadership
Guide implementation teams on architectural patterns, coding standards, and best practices
Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
Architect cross-platform solutions integrating ServiceNow with enterprise systems
Establish technical governance frameworks and platform standards
Lead technical discovery workshops and architecture review sessions
Innovation & Continuous Improvement
Research and evaluate new ServiceNow features and capabilities
Drive adoption of modern development practices including DevOps and Agile
Mentor team members on ServiceNow best practices and emerging
technologies
Conduct regular architecture assessments and optimization reviews
Required Qualifications
Experience
12+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture
Proven track record leading at least 3 large-scale ServiceNow implementations
Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably:
- Environmental, Social and Governance (GRC)
- Strategic Portfolio Management (SPM)
- Public Sector Digital Services (PSDS)
Technical Expertise
Deep understanding of ServiceNow platform architecture and capabilities
Expert knowledge of:
- Now Platform App Engine
- Integration Hub and Flow Designero Service Graph CMDB
- Now Intelligence & AI capabilities
- Performance Analytics
- Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
Experience with modern integration patterns and technologies
Certifications
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
ServiceNow Certified System Administrator (CSA)
Additional certifications in relevant ServiceNow products preferred
Education
Bachelor's degree in Computer Science, Information Technology, or related field
Master's degree preferred
Key Competencies
• Strategic thinking and business acumen
• Strong communication and stakeholder management
• Problem-solving and analytical skills
• Team leadership and mentoring
• Innovation mindset
• Change management expertise
IT Service Management
Leadership
Web Services
Scalability
Analytical Skills
Architect
Architectural
Business Acumen
Scripting
JavaScript
UI
Information Technology
Enterprise Architecture
Articulate
Technical Leadership
API
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