Software Developer

4 weeks ago


Singapore IOTALENTS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

Lead Cross-Functional Teams: Supervise teams in the implementation of unified communications projects, ensuring alignment with business goals and objectives.

Develop and Maintain Documentation: Create and update network diagrams, configuration guides, and standard operating procedures to ensure robust project documentation.

Conduct Network Assessments and Capacity Planning: Perform detailed network assessments and capacity planning to support the scalability and reliability of unified communications solutions.

Troubleshoot and Resolve Technical Issues: Identify and resolve complex technical issues related to voice and video communication to ensure seamless operations.

Collaborate with Vendors and Third-Party Providers: Work closely with vendors and third-party providers to evaluate and integrate new technologies and solutions.

Global Transformation for Asia Pacific: Lead global transformation efforts in the Asia Pacific region as part of the CMA CGM IT Global UC Team, focusing on multiple streams

Stream 1 - PSTN Connectivity Evolution: Replace local telephony access with a regional telephony hub to optimize connectivity.

Stream 2 - New Device Policy and Standard Definition: Replace all physical phones with softphones, and renovate and standardize meeting rooms.

Stream 3 - UC Solution Refoundation: Replace and unify the enterprise telephony solution for all CMA CGM employees as part of customer care modernization using NICE CXOne.

UC and Voice Technology Support: Manage the deployment and maintenance of Voice over IP solutions.

Plan and Implement Technologies: Lead the planning and implementation of technologies including:

Microsoft Teams dial plans/voicemail/voice routing protocols (VRP).

Direct routing configurations.

Microsoft Teams policies.

Auto attendants, call queues, and receptionist setups.

Microsoft Teams device deployments (Poly and MTR).

Software Development Duties:

Design and Develop Software Solutions: Develop and maintain custom software applications to support unified communications initiatives.

Code Review and Quality Assurance: Conduct code reviews to ensure code quality, performance, and adherence to best practices.

Integration and API Development: Develop and maintain APIs to integrate unified communications solutions with other enterprise systems.

Collaborate with Development Teams: Work closely with other development teams to ensure seamless integration of software solutions.

Continuous Improvement: Identify opportunities for process improvements and implement software enhancements to optimize system performance.

Job Requirements

Experience: Minimum of 4 years in project implementation and management, preferably in a global environment.

Documentation Skills: Ability to develop and maintain comprehensive documentation, including network diagrams, configuration guides, and standard operating procedures.

Software Development Skills: Proficiency in programming languages such as Java, Python, or C#. Experience with software development frameworks and tools.

Tell employers what skills you have

API Development
Voice Over
Scalability
Quality Assurance
Documentation Skills
UC
Customer Care
Telephony
Planning and Implementation
Python
Routing Protocols
Unified Communications
Java
API
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