Clinical Psychologist

2 weeks ago

Singapore LYRA HEALTH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Clinical Service Delivery & Case Management

  • Provide first-point-of-contact support for employees accessing Lyra's EAP services via telephone, video, live chat, and other platforms.
  • Conduct initial clinical assessments of client needs, including risk assessments and identification of immediate support requirements, for all EAP cases.
  • Manage EAP cases effectively, including critical incident intake and response, ensuring timely and appropriate support and coordination.
  • Deliver telephonic, video, or chat-based structured counselling services for EAP clients as appropriate for short-term interventions.
  • Ensure that clinical services are delivered according to Lyra's global standards and meet service-level expectations.

Case Assignment, Review & Audit:

  • Assess incoming EAP cases and make appropriate assignments to qualified counsellors and therapists within Lyra's Singapore network, considering client needs, clinical specialty, geographical location, and counsellor availability.
  • Monitor assigned cases for progress, client satisfaction, and adherence to care plans.
  • Conduct regular case reviews and audits to ensure compliance with internal standards of operations, ethical guidelines, and clinical quality.
  • Identify trends or patterns from case reviews that may indicate areas for service improvement or additional training for network providers.

Service & Operational Excellence:

  • Adhere strictly to operational standards and clinical protocols established by Lyra and local regulatory requirements in Singapore.
  • Coordinate seamlessly with internal teams (e.g., Network Associate, other Clinical Case Managers, call centre) to ensure smooth client journeys and effective support.
  • Identify opportunities for service improvement within the EAP delivery process and escalate any issues or complex situations to the Clinical Team Leader as appropriate.
  • Provide support in reporting clinical and operational metrics, and assist with client communication where required.
  • Maintain accurate and timely documentation of all case activities, capturing case details, assignment records, review findings, and operational metrics in the clinical database with precision and confidentiality.

Quality & Compliance Adherence:

  • Operate with a strong business and commercial awareness, applying an in-depth understanding of EAP services to all clinical interactions.
  • Maintain strict compliance with Singapore's mental health system, regulatory frameworks, data privacy laws (e.g., PDPA), and professional standards.
  • Contribute to ensuring consistent quality and adherence to clinical governance across all EAP service delivery.
Tell employers what skills you have

Psychology
Operational Excellence
Psychotherapy
Psychological Assessment
Treatment
Clinical Psychology
Compliance
Interventions
Audits
Mental Health
Team Leader
Regulatory Requirements
Adolescents
Case Management
Audit
Service Delivery

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