Cleaning Operations Supervisor

3 weeks ago

Singapore APLUS CLEAN SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

An Off-Site Cleaning Supervisor oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.

Key Responsibilities:

1. Supervising cleaning staff: Managing and supervising cleaning teams at client sites.

2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.

3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.

4. Scheduling and planning: Coordinating cleaning schedules, allocating resources, and planning workflows.

5. Inventory management: Managing cleaning supplies, equipment, and materials.

6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.

7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.

8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities:

1. Leadership: Ability to motivate, guide, and manage cleaning staff.

2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.

3. Problem-solving: Ability to resolve issues, think critically, and make decisions.

4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.

5. Time management: Effective time management, prioritization, and organization skills.

Goals :

1. Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.

2. Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.

3. Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.

4. Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.

Tell employers what skills you have

Strategic Planning
Quality Control
Budget Management
Process Improvement
Work Well Under Pressure
Inventory
Office Management
Inventory Management
Compliance
Team Management
Audits
Administrative Support
Performance Management
Service Delivery
Business Requirements

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