Employment Consultant

4 weeks ago

Singapore BRIGHT MANPOWER EMPLOYMENT PTE. LTD. Full time
Roles & Responsibilities

Job Title: Recruitment Consultant (Domestic Helpers / FDW Placement)

Location: Bukit Timah Area

Employment Type: Full-time

Industry: Employment Agency (Foreign Domestic Workers)

Job Responsibilities
Recruitment & Matching
  • Conduct interviews for both employers and domestic helpers.
  • Assist in job-matching between employers and suitable domestic helpers.
  • Assess applicants' knowledge, skills, experience, and personality to match job requirements.
  • Advertise job openings on MOM-approved platforms and online job portals.
  • Maintain and organize biodata of domestic helpers for presentation to employers.
  • Source for potential employers and jobseekers through databases, referrals, and online platforms.
Customer Service & Mediation
  • Handle enquiries via phone, email, job portals (e.g., Bestmaid, Netmaid), and walk-ins.
  • Serve as the main liaison between employer and helper throughout the hiring and deployment process.
  • Provide training and job orientation to new and transfer domestic helpers.
  • Mediate disputes and resolve issues between employers and helpers during employment.
  • Provide after-sales support and follow-ups.
Administrative Duties
  • Prepare and manage all contracts using company-approved forms.
  • Ensure employment contracts comply with MOM and other regulatory requirements.
  • Complete all relevant documentation for new hires and employment processing.
  • Coordinate with the sales team on requirements from both clients and jobseekers.
Requirements & Qualifications
  • Must possess a valid Certificate of Employment Intermediaries (CEI)
  • Proven experience in recruitment, preferably in FDW placement or related industries
  • Ability to conduct interviews fluently in English
  • Strong knowledge of MOM regulations, policies, and employment legislation
  • Excellent interpersonal, communication, and customer service skills
  • Able to handle confidential matters with professionalism and sensitivity
  • Tech-savvy – able to use software for contract preparation and processing
Key Competencies
  • Communication Skills: Timely, accurate, and professional correspondence with candidates and employers
  • Relationship-Building: Ability to foster strong connections with clients and jobseekers
  • Sales & Persuasion: Confident in pitching job opportunities and candidates
  • Marketing & Social Media: Skilled in job ad writing and online promotion
  • Mediation & Counselling: Effective in resolving disputes and providing guidance
  • Legal & Compliance: Solid understanding of MOM frameworks and employment standards
Tell employers what skills you have

Customer Service Skills
Negotiation
Techsavvy
Referrals
Aftersales
Social Media
Legislation
Mediation
Compliance
Communication Skills
Regulatory Requirements
Customer Service
Screening
Sourcing
Databases

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