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Training & Development Executive

4 weeks ago

Singapore SRI PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

We are seeking a proactive and detail-oriented Training Administrator to support the scaling of our training operations as we grow towards a 2,000-agent-strong real estate team. This role is critical in supporting the expansion and execution of a comprehensive training roadmap, including CPD (Continuing Professional Development), onboarding, sales development, and leadership programs while ensuring full compliance with CEA requirements. The ideal candidate will thrive in a dynamic environment and play a key part in strengthening the agent experience through seamless delivery of both Zoom-based and in-person training sessions, as well as maintaining and updating the company-wide training calendar.

Key Responsibilities:

Training Coordination

· Schedule and coordinate both Zoom and in-person CPD courses, onboarding programs, and new training initiatives aligned with the company's growth strategy.

· Update and manage the company's training calendar, ensuring all upcoming training sessions are accurately reflected and agents are aware of the schedule.

· Liaise with course providers, internal trainers, and venues to ensure smooth delivery of virtual and physical training sessions.

· Monitor class sizes, manage high-volume registrations, and issue timely communications to participants.

· Coordinate logistics including venue booking, A/V setup for in-person sessions, and technical support for Zoom training (e.g., virtual platform setup).

· Work closely with the Marcom team to plan the training calendar, create and send individual EDMs, and ensure consistent and engaging communication to agents.

CEA CPD Compliance

· Track agents' CPD progress and ensure compliance with CEA's annual requirements.

· Manage reminders, attendance tracking, and documentation to ensure 100% audit readiness.

· Support the integration of new CEA-mandated training requirements as the company scales.

Onboarding & Orientation

· Facilitate smooth onboarding and induction for new agents joining the team.

· Coordinate closely with HR to scale onboarding efforts in tandem with agent growth.

· Assist with training scheduling and other relevant onboarding tasks.

Training Program Expansion

· Assist in rolling out new training formats (e.g., hybrid, e-learning, workshops, etc.).

· Support development and administration of structured learning paths for agents at different stages (rookie, mid-level, team leader).

· Collate agent feedback and training participation data to inform continuous improvement.

Systems & Reporting

· Maintain and update training records, ensuring accuracy.

· Generate CPD reports status.

· Contribute to building scalable workflows and processes that support a larger training volume.

Administrative Support

· Handle training-related queries from agents across departments.

· Work closely with the Finance team to process paymentS.

· Support the upkeep internal training portal.

· Send consolidated evaluation forms to trainers after each training session.

· Arrange and attend meetings with trainers; take down key points and follow-up actions to ensure alignment and accountability.

Secondary Responsibilities:

· To be able to communicate with salespersons.

· To envisage their challenges and assist them for a resolution.

· To ease them into our ecosystem and to guide them on our system and platforms.

· To provide assistance whenever it may arise.

· To engage conversation whenever salespersons are around and to facilitate whatever support in which they may need.

Requirements:

· Familiarity with CEA licensing and CPD requirements is strongly preferred.

· Strong coordination, problem-solving, and communication skills.

· High attention to detail and ability to manage high-volume administrative tasks effectively.

· Proficient in Microsoft Office, Google and familiar with training tools.

· Experience in managing Zoom-based and in-person training sessions is highly preferred.

· Experience supporting fast-growing teams or managing scalable operations is a plus.

Preferred Attributes:

· Growth-oriented mindset and ability to adapt to an evolving training landscape.

· Team player with excellent interpersonal skills, especially when interacting with agents and stakeholders.

· Passionate about helping others succeed and committed to delivering excellent internal service.

Tell employers what skills you have

Microsoft Office
Interpersonal Skills
Administration
Data Entry
Office Administration
Attention to Detail
Accountability
Communication Skills
Administrative Support
Team Player
Customer Service
Scheduling
Able To Work Independently
Training Coordination