Logistic Supervisor

4 weeks ago


Singapore SINGDAR PTE. LTD. Full time
Roles & Responsibilities

We are seeking a proactive and organized Logistics Supervisor to oversee and manage the daily operations of our food delivery logistics. The ideal candidate will be responsible for managing hiring and training, and maintaining high customer satisfaction levels. This role is crucial in ensuring the seamless coordination of our food delivery services.

Key Responsibilities:

1.Operations Management:

●Oversee daily delivery operations to ensure timely and accurate food deliveries.

●Monitor and improve logistics processes to enhance efficiency and reduce costs.

●Develop and implement standard operating procedures (SOPs) for delivery operations.

2.Team Supervision:

●Recruit, train, and manage delivery riders.

●Conduct performance evaluations and provide ongoing support to the riders team.

3.Route Planning & Optimization:

●Utilize route optimization tools to ensure efficient delivery routes.

●Analyze delivery patterns and suggest improvements to minimize delays.

4.Customer Service:

●Address and resolve delivery-related customer complaints promptly.

●Collaborate with the customer support team to ensure a seamless customer experience.

5.Equipment Management:

●Manage inventory of delivery equipment (e.g., bags, uniforms)

6.Data Analysis & Reporting:

●Track and analyze key performance indicators (KPIs) such as delivery times, costs, and customer feedback.

●Prepare regular reports on logistics performance and provide recommendations for improvement.

7.Compliance & Safety:

●Ensure compliance with local transportation regulations and food safety standards.

●Implement safety protocols for riders team.

Qualifications:

●Diploma or Degree holder

●Minimum 2–3 years of experience in logistics, preferably in the food delivery or e-commerce industry.

●Experience in supervising teams and managing operations preferred.

●Strong organizational and problem-solving abilities

●Excellent communication and leadership skills.

●Ability to multitask and work under pressure.

●Able to speak in English and Chinese to communicate with Chinese speaking counterparts

Tell employers what skills you have

Negotiation
Microsoft Office
Food Safety
Customer Experience
Housekeeping
Customer Support
Inventory
Sanitation
Vehicles
Inventory Control
Compliance
Transportation
Customer Satisfaction
Customer Service

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