Case Associate

Roles & Responsibilities

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn. Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

As a Case Associate,, you will be required to provide supportive services to seniors of the Henderson SeniorCitizens Home, Senior Group Home and CCMS clients. The role focuses on (i) maintaining a safe and cleanhome environment for the Henderson Home's residents, (ii) engaging residents and raise their concerns tosocial workers or Head of Home, (iii) partnering colleagues in providing holistic care for Henderson Home's residents.

Care and Support

• Monitoring the well-being of seniors, ensuring their safety, comfort and care needs are met
• Assisting seniors with monitoring their own health e.g. blood pressure and glucose monitoring
• Maintaining a clean and safe environment for residents
• Supporting residents with exercises and medication adherence
• Coordinating cases of seniors with social workers
• Assisting in new resident admissions
• Organising visits for residents medical check-ups and accompanying them to medical appointments
• Maintaining the residents movement logs for essential needs such as doctor appointment
• Facilitating seniors access to essential social and healthcare services, eg meal services, home care, homehelp, hospital admissions, medical appointments and counselling service etc.
• Tracking visitors activity by the visitor log book
• Supporting outreach initiatives at Henderson Home

Emotional and Social Support

• Facilitating group activities to enhance seniors social interaction and mental well-being
• Providing emotional support to seniors facing challenges
• Mediating conflicts between seniors when necessary

Administrative Functions

• Managing personnel, finance and operations of the Sheltered Home
• Documenting care activities in BumbleBee
• Submitting reports as required by funders
• Participating in team meetings and training

QUALIFICATIONS

• Diploma/Certificate preferably in social work/psychology/sociology/gerontology/counselling/nursing or the equivalent
• Minimum 1 year work experience in administration and community healthcare settings in Singapore
• Good communication and interpersonal skills (oral and written)
• Passionate in community services and service oriented
• Good judgement and decision making skills
• Good in problem solving
• Good record keeping abilities and attention to detail
• Meticulous and independent

Additional Advantegous Skills:

• Ability to speak English, Mandarin, Malay and Chinese dialects

OTHER INFORMATION

Additional Responsibilities

• Conducting home visits and outreach activities to the community
• Other ad-hoc assignments at the discretion of program lead/ Department head

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

Tell employers what skills you have

Excellent Communication Skills
Teamwork
Leadership
Information Technology
Leadership Development
Positive Team Player
Team Building
self-motivated Team Player
Team Player
Team Work

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