Service Engineer

4 weeks ago

Singapore FOCAL SEARCH PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:
  • Assist the Service Manager and Superintendent Engineer with technical input for client interactions such as appraisals, assessments, and post-service comments.
  • Coordinate service schedules with internal project managers, sales associates, and customers to ensure that contractual deadlines and technical specifications are met.
  • Provide training and education to staff and customers, ensuring that proper operational and maintenance procedures are understood and followed.
  • Assist in warranty investigations by determining the sources of issues and generating warranty recommendations for headquarters.
  • Proactively collect market and technical information from service engagements to support sales prospects and ongoing service improvement activities.
  • Execute complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on engines, turbochargers, auxiliary systems, and related goods in accordance with established guidelines and technical documentation.
  • Assist with technical planning for service assignments, such as determining spare part requirements, analyzing technical data (work procedures, drawings, material lists), and verifying tools and spares.
  • Perform a Last Minute Risk Analysis before beginning work and closely adhere to company Health, Safety, and Environmental regulations, including the proper use of Personal Protective Equipment.
  • As an on-site technical point of contact, coach and supervise less experienced technicians during maintenance, commissioning, troubleshooting, and performance testing duties.
  • Analyze defects, decide corrective actions, and implement technical solutions on-site, conferring with the Superintendent Engineer as needed.
  • Record and document technical findings, and provide high-quality service reports, condition photographs, and spare parts advice in English while adhering to company standards and ISO documentation guidelines.
  • Maintain constant communication with support offices to ensure service excellence and the effective completion of customer service contracts.
  • Provide on-site support to workshops as needed, ensuring effective service delivery and technical difficulty resolution.

Requirements for the role:

  • Strong understanding and commitment to health and safety regulations.
  • Technical competence in important Product Center areas such as two- and four-stroke engines, turbochargers, propulsion systems, and on-site recovery.
  • A minimum of three years of related experience, especially in the heavy equipment, maritime, or power plant industries.
  • Practical experience with mechanical and automation systems, including troubleshooting, commissioning, and field service work.
Tell employers what skills you have

marine engines
Performance Testing
Technical Documentation
Field Service
Overhaul
Preventive Maintenance
Troubleshooting
Appraisals
Schedule resources
ISO
Safety
Risk Analysis
Marine Engineering
Surveillance
Warranty
Customer Service
Service Excellence
Commissioning
coaching of team
Service Delivery

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