Head Spa Therapist

2 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Roles & Responsibilities

JOB SUMMARY

Reporting to the Director of Wellness , the Head Spa Therapist will train and manage the Spa Therapists in delivering exceptional spa treatments, ensuring a luxurious and rejuvenating experience for the guests. This role involves training and providing a range of spa therapies, maintaining a serene and professional atmosphere, and upholding the highest standards of guest experience and care.

WHAT YOU WILL BE DOING :

Spa Treatments

· Perform a variety of treatments, including massages, facials, body scrubs, wraps, and other spa services tailored to guest needs.

· Maintain a deep understanding of various therapies and recommend appropriate treatments based on client preferences and concerns.

Guest Experience & Care

  • Provide an exceptional guest experience, ensuring every interaction is professional, warm, and personalized.
  • Follow up post-treatment to ensure guest satisfaction and provide product or service recommendations.

Operational Support

· Prepare treatment rooms before and after each session, ensuring cleanliness, hygiene, and readiness at all times.

· Monitor and maintain spa supplies and equipment, reporting needs to the relevant team.

· Adhere to all safety and sanitation protocols to maintain a high standard of cleanliness.

Team Collaboration

· Collaborate with the wellness and operations teams to create a seamless and elevated experience for guests.

· Conduct training sessions fir the Spa Therapists and participate in team meetings to enhance skills and align with the hotel's standards.

· Observe all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

YOUR EXPERIENCE AND SKILLS INCLUDE:

  • Recognised certifications in massage therapy, beauty therapy, or related fields are required.
  • Minimum 5 years of experience as a spa therapist, preferably in a luxury spa or wellness environment
  • Expertise in various spa treatments with strong technical skills and knowledge of anatomy and physiology
  • Strong interpersonal and communication skills, with a guest-centric approach
  • Has a polished and professional demeanor with a commitment to delivering exceptional service
  • Flexible with working days and hours including weekends and public holidays
Tell employers what skills you have

Coaching
Mentoring
Team Collaboration
Sustainability
Leadership
Troubleshooting
Interpersonal Skills
Workplace Safety
Treatment
Healthcare
Spa
Sanitation
Corporate Social Responsibility
Occupational Therapy
Team Management
Communication Skills
Consulting

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