Spa Receptionist

2 weeks ago

Singapore OASIA RESORT SENTOSA Full time
Roles & Responsibilities

Responsibilities

  • Maximising the revenue in the spa through effective scheduling, yield management and sale.
  • Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
  • Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
  • Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
  • Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
  • Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
  • Ensure that adequate supplies of all public information material are available and in immaculate condition

Requirements

  • Relevant certification in Spa Services
  • At least 1 year of relevant experience
  • Excellent communication and interpersonal skills
  • Willing to work shift hours including weekends, and public holidays

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Tell employers what skills you have

Secondary Education
Interpersonal Skills
Treatment
Inventory
Spa
Guest Relations
Approachable
Attention to Detail
Yield Management
Cashiering
Customer Service
Scheduling
Able To Work Independently
Hospitality

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