Travel Consultant

3 weeks ago

Singapore VOYAGER TRAVEL PTE LTD Full time
Roles & Responsibilities

Job Overview

The Travel Consultant is responsible for providing professional travel advice, planning, and booking services for clients. This role ensures that all travel arrangements are accurate, cost-effective, and aligned with client needs. The consultant offers expertise in destinations, itineraries, visa and insurance requirements, and delivers excellent customer service throughout the travel experience.

Job Responsibilities

  • Able to plan the best and most suitable itinerary based on client's preferences, budget, and requirements.
  • Serve as the contact point for prospects and customers
  • Provide accurate information on destinations, visa requirements, health and safety guidelines, travel insurance, and currency exchange.
  • Prepare detailed itineraries and travel documents for clients.
  • Ensure consistent delivery of high level of service, seamless travel arrangements and positive customer experience
  • Ensure all bookings comply with company policies and legal/regulatory requirements
  • Handle changes, cancellations, and emergency travel arrangements in a timely manner.
  • Stay updated on industry trends, new destinations, airline regulations, and promotional offers.
  • Build and maintain strong client relationships, ensuring repeat business and referrals.
  • Able to perform after office hour duty

Requirement

  • Diploma in Tourism / Travel / Leisure studies or equivalent
  • Minimum 5 years of corporate ticketing experience
  • Strong knowledge of travel industry practices, reservation systems (Amadeus) and booking platforms
  • Excellent communication and customer service skills.
  • Sales and service-oriented mindset
  • An existing network of clients would be an added advantage
  • Able to work independently, pleasant, patience and able to work under pressure
  • Must be an excellent team player
  • Flexibility to work outside regular hours when required
Tell employers what skills you have

Customer Service Skills
Referrals
Written English
Currency
Customer Experience
Ticketing
Travel Arrangements
Leisure
Travel Insurance
Team Building
Team Player
Travel Management
Customer Service
Able To Work Independently

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