Customer Success Executive

4 weeks ago

Singapore LCENTRAL PTE. LTD. Full time
Roles & Responsibilities

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Success Executive.

Customer Success Executives are key to supporting the daily operations of the business and managing customer service relationships.

Responsibilities include (but are not limited to):

  • Ensure the safety and well-being of students
  • Deliver excellent customer service
  • Meet brand standards (image and presentation, safety and hygiene)
  • Establishing excellent rapport with students and customers
  • Ensuring a positive and nurturing learning environment
  • Assist in the day-to-day operations of the centre and centre management
  • Assist in the day-to-day administration of the centre (roster, scheduling, payments, etc.)
  • Assist in student enrolments (enquiries, assessments, registration, etc.)
  • Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
  • Proper and timely record keeping

Requirements:

  • Training will be provided
  • Proficient in standard English (required)
  • Customer-oriented (required)
  • Bilingualism is an advantage
  • 5-day work week
  • Able to start work immediately

Working Hours

Weekdays - 1:00 PM to 9:00 PM

Weekends - 9:00 AM to 6:30 PM

1 weekend and 1 weekday off

  • Salary: $2,800.00 - $3,000.00 per month
  • Progressive salary increment
  • 13th-month bonus
  • Incentives and rewards
  • Personal accident insurance
  • Hospitalisation insurance
  • Life insurance
  • Career advancement, management trainee track included

Please email your resume directly to HumanResource@LCentral.Biz

Important: Please only apply if you meet the requirements. Only short-listed candidates will be contacted for an interview.

Tell employers what skills you have

organisation skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Accurate Record Keeping
Administration
Outstanding Customer Service
brand standards
Good Communication Skills
Communication Skills
Customer Satisfaction
Strong presentation skills
Team Player
Microsoft Word
student enrolment
Customer Service
Scheduling
Customer Service Experience

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