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Claims Administrator
1 month ago
Job Description
- Provide support to the senior claim brokers with administrative tasks
- Provide claims handling service to clients and intermediaries within established service standards to deliver a positive experience to clients and intermediaries
- Responsible for day-to-day claims operation
Job Requirements
- Manage and attend to all claims request, process and monitor all claims to settlement
- Ensure all claims documentation and procedures adhere to the Company policies and procedures
- Exercise prudence in claims processing and approval
- Acknowledge, register and process claims within stipulated timeframes
- Liaise with insurers and clients on all documentation and information required for settlement of claims
- Provide regular updates and correspond with claimants, intermediaries, loss adjustors, relevant authorities for a speedy and accurate conclusion of the claim
- Ensure prompt, fair and reasonable claim settlement
- Review outstanding files
- Ensure all claims are entered accurately into the system and diarised for follow up
- Collate claims statistics/data for management reporting
- Manage telephone and email correspondence on claims and payment enquiries
Skills Required:
- Ability to prioritise and organise own workload
- Ability to work under pressure
- Ability to liaise with colleagues when appropriate.
- Ability to develop and sustain relationships with both internal and external parties.
- Confident and possess effective written and oral communication skills.
Essential IT Skills:
MS Word, MS Excel, MS Powerpoint, E-mail (Outlook)
Tell employers what skills you haveOutlook
Claims Management
Microsoft Excel
Claims Handling
Reinsurance
Documentation
Administration
Always Willing to learn
Client Service
MS Word
Insurance Claims
Time Management
Windows
Administrative Support
Excel
Ms Powerpoint
Insurance
